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1.8 Based on 9 reviews
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  • Customers like
    • When they left my house 1
  • Customers don't like
    • Do not honor warranty 2
    • Quality 1

Nate Felder who owns this service works for Thermo spas. He has his son working for him as well. They did a service call visit to our home stated what was wrong then charged a lot a money for the call. They said they had to order the part. Came back and it still leaked. After three more service calls with various leaks and more charges they finally fixed it. My complaint is that they arrived... Read more

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I ordered chemicals and filters on Nov 23. They were shipped Nov 30. They arrived at my house December 9. I consider 16 days from order to delivery way too long. Will look for local supplier next time. Now to get to minimum 80 words...80 words...80 words I ordered chemicals and filters on Nov 23. They were shipped Nov 30. They arrived at my house December 9. I consider 16 days from order to... Read more

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Thermostat has a long way to go when delivering on service for their product. You call and call but you get empty promises. They are not standing behind product and leaving customers hanging. Add comment

They are very rude since being bought out. Was on the phone for 20 min just too set up a service. Had a question and had to call back. Waited 15 and gave up. First Lady was just rude. Miss the friendly local customer service. Plus for some very high fee I can wait a few weeks for them to come out. Wish I can switch, but only owned for 5 years so have to keep putting up with them. If... Read more

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To me it's very obvious what happened. This was probably a good company when they first started out because there are a lots of good reviews in the early days. Not only good reviews, but also people saying they bought the spa and didn't have any problems with it other than minor issues, which is pretty much the same story with almost any spa. Then they went on TV and started doing infomercials... Read more

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Just had a home consultation with a TS rep. It went poorly. He did not listen to my wife or I when we answered questions and stuck to his sales "script". He went outside to measure the space on the patio, he had a measuring tape in his hand and ask me for the dimensions, then asked me what future plans i had for my house and backyard. He seemed to disprove of the 200 sqft reinforced concrete... Read more

Was this review helpful? 6 0

We purchased a Concord Gold Spa on 6/27/2014 and have had nothing but trouble since before we even received the hot tub! To begin with, these pro's 'drop-shipped' the wrong hot tub! That's right. My husband taking a day off work had to CONVINCE the 2 person (one with a broken arm) special delivery team who had already pushed the hot but off a nearly broken down cart onto our property that this... Read more

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I put a down payment and made several payments toward a thermospa tub. The salesman there was understanding that my payments were few and far between. A few years went by and thermospa had a few thousand of my dollars. Then i hear that the company went into bankruptcy and i assumed i had lost all. I decided i would call and see if i could still get a hot tub after they were bought by... Read more

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Bought my Thermo spa in 2008 after back surgery. The delivery people brought inadequate equipment to deliver and install. One month after surgery I was having to take over the installation because of the two idiots they sent out. After calling my friends to come over and do the job, we finally got the tub installed. No direct plug in. Call the Electrician to direct wire. They failed to... Read more

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Salesmen pressure us to sign while in our home. Pretended to be our best friend until we signed. Then never heard from him again. We got the used car salesmen pitch and I am disgusted with myself for falling for it. Only after the unit was installed did we see a lot of their bells and whistles was smoke and mirrors. The swim jets are poorly positioned. Proprietary control panel chip. So any... Read more

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