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  • Customers like
    • When they left my house1
  • Customers don't like
    • Do not honor warranty2
    • Quality1

  • Jun 30
  • Plumbing fixtures
  • Loganville, Georgia
  • Positive Experience
  • 447
  • REVIEW RATING 5/5

I put a down payment and made several payments toward a thermospa tub. The salesman there was understanding that my payments were few and far between. A few years went by and thermospa had a few thousand of my dollars. Then i hear that the company went into bankruptcy and i assumed i had lost all. I decided i would call and see if i could still get a hot tub after they were bought by... Read more

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  • Jun 26
  • Plumbing fixtures
  • Bessemer, Alabama
  • Spa
  • 247
  • REVIEW RATING 4/5

Bought my Thermo spa in 2008 after back surgery. The delivery people brought inadequate equipment to deliver and install. One month after surgery I was having to take over the installation because of the two idiots they sent out. After calling my friends to come over and do the job, we finally got the tub installed. No direct plug in. Call the Electrician to direct wire. They failed to... Read more

Was this review helpful? 0 2

  • Jun 16
  • Plumbing fixtures
  • Hot Tub
  • 1
  • 1
  • 198
  • REVIEW RATING 5/5

Salesmen pressure us to sign while in our home. Pretended to be our best friend until we signed. Then never heard from him again. We got the used car salesmen pitch and I am disgusted with myself for falling for it. Only after the unit was installed did we see a lot of their bells and whistles was smoke and mirrors. The swim jets are poorly positioned. Proprietary control panel chip. So any... Read more

Was this review helpful? 2 0

Thermospas is one of the best spa around it is a lil more money but u get what u pay for they are not full foam spas I have owned seven spas and thermospas is the best if u have a problem it gets fixed fast and the techs are really nice all spas have a proplem but thermo fixes it no quetions asked I recommend them ty Add comment

  • May 12
  • Plumbing fixtures
  • Salem, Massachusetts
  • Hot Tub
  • 223
  • REVIEW RATING 4/5

Every year there is something wrong with it. It has cost me nothing but grief. The bad times out way the good times, the tub is not working more then it is working. Even with a discount on parts it still cost a lot of money. My ex husband has one for twenty years now and has had it fixed once. It is not a thermospa! I thought I would get a Thermospa because they are so much better tub, well... Read more

Was this review helpful? 2 1

  • Apr 24
  • Installers
  • Potomac, Maryland
  • Hot Tub
  • 216
  • REVIEW RATING 4/5

Although the delivery men were efficient delivering and explaining the various "how to.........." when they left our home, they also left the trash for us to dispose of. When I called to complain, I was told that it is the buyer's responsibility to remove the trash. That this is in the contract! Good grief! There are 2 large wooden palates that we could not even think of lifting plus cardboard,... Read more

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Witnessed customers being lied to & cheated. Add comment

  • Apr 03
  • Beauty Centers and Spas
  • South Haven, Michigan
  • Hot Tub
  • 233
  • REVIEW RATING 5/5

I bought new 2010 it hada minor leak I discovered poor construction #2 pine and osb. It was not even painted under there where the pumps sits It has very poor plumbing it would never drain there are no dedicated low points also previously jets blew out. thermospa told me I was running water too hot 104 my complaints to thermospa fall on deaf ears they are profit oriented I paid way too... Read more

Was this review helpful? 5 0

Jim Corry PRESSSD me into a time that made me rearrange my day. The pool guy was a no show. I'll deal with real people from now on. Sorry for the lost sale to you. Add comment

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