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1.8 Based on 12 reviews Compare to others
  • Customers like
    • When they left my house 1
  • Customers don't like
    • Quality 2
    • Do not honor warranty 2
    • Quality of the spa is very poor 1

Attempted to request information on purchasing a spa sending two requests in 4 months. Up to this date no information has been sent. Wonder if this is how the warranty and service would be. I'm not impressed Add comment

Thermospa's customer service is a nightmare. They are arrogant, rude and misogynistic. I have been a business owner for over 30 yrs and am quite cognizant on addressing the problem not attacking people. I asked someone in technical a time frame to expect a call back about a spa that cost over $30,000 and was abruptly told they would get back to me when they get back to me ....he then hung up on me. This company is obnoxious from the top to the bottom. If you expect civility and customer etiquette, spend your hard earned money elsewere. ... Read more

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I purchase a thermo spa in 2014, since delivery it was been a nightmare of problem and repairs. Thermo spa boast about how great their spas are well that's a joke. Since delivery I have had to replace the outside panels due to buckling, replace jets inside, replace the plastic basket, 2 flow switches, leaking pipes and one other plastic part of which I cant remember the name of. Each time I called I had to wait 48 hr for the repair guy to call and then be worked into his schedule. he was just at my home to replace the 2 flow switches, when... Read more

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After having a Royal Spa that lasted close to 15 years, we waivered on whether staying with Royal Spa or going with ThermaSpa. ThermaSpa says they do installation, well that amounts to putting in place and then they want you to have other people handy to assist with putting it in place. Then once they do that, you are on your own to get the electrical hooked-up, fill with water, balance the chemicals. There is no one to come back out to check to make sure the unit is running properly. We blew breakers and thought it was old breakers from... Read more

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Wow wow..so much hipe..about their products.thank you all for the posting..your pay back is well noted..NOT PURCHASING. dont even want them on my cell phone. Deleting everything of theirs. Add comment

What are the addresses and phone numbers to the Culver City and Los Angeles show room. Why are you not giving out the addresses and phone numbers of the store locations ? Are you still doing the late night infomercials ? If so when and What time ? are you shame to put your product on TV ? Tell me what is going on and where can I go to look at these spas in person ? Tell me tell me tell me maybe what you claimed on TV is not TRUE Read more

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Nate Felder who owns this service works for Thermo spas. He has his son working for him as well. They did a service call visit to our home stated what was wrong then charged a lot a money for the call. They said they had to order the part. Came back and it still leaked. After three more service calls with various leaks and more charges they finally fixed it. My complaint is that they arrived without a fully stocked truck and no real supplies and then just kept charging us every time they came and more leaks occurred each time. Would not let... Read more

Was this review helpful? 1 1

I ordered chemicals and filters on Nov 23. They were shipped Nov 30. They arrived at my house December 9. I consider 16 days from order to delivery way too long. Will look for local supplier next time. Now to get to minimum 80 words...80 words...80 words I ordered chemicals and filters on Nov 23. They were shipped Nov 30. They arrived at my house December 9. I consider 16 days from order to delivery way too long. Will look for local supplier next time. Read more

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Thermostat has a long way to go when delivering on service for their product. You call and call but you get empty promises. They are not standing behind product and leaving customers hanging. Add comment

They are very rude since being bought out. Was on the phone for 20 min just too set up a service. Had a question and had to call back. Waited 15 and gave up. First Lady was just rude. Miss the friendly local customer service. Plus for some very high fee I can wait a few weeks for them to come out. Wish I can switch, but only owned for 5 years so have to keep putting up with them. If anyone in Ct has an alternative for service please let me know . I will use anyone but them. thanks Read more

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