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After having a Royal Spa that lasted close to 15 years, we waivered on whether staying with Royal Spa or going with ThermaSpa. ThermaSpa says they do installation, well that amounts to putting in place and then they want you to have other people handy to assist with putting it in place.

Then once they do that, you are on your own to get the electrical hooked-up, fill with water, balance the chemicals. There is no one to come back out to check to make sure the unit is running properly. We blew breakers and thought it was old breakers from the previous hot tub, paid an electrician to check out all the wiring, replace breakers and still during the cold winter months, the breaker kept tripping. Finally, since the ThermaSpa was only 6-7 months old we ask for someone to come out an look at it.

The service technician wanted to say we had bad breakers instead of doing a diagnostics on the spa. Come to find out we received a circulating pump with bad bearings and made it run with a loud noise (how were we to know this, we just thought this is the sound it made) and the heater was bad and breaking breakers. ThermaSpa "quote" gave us a deal of giving their high end hot tub and the low end hot tub price and through in $500.00 worth of chemicals which took 3-4 emails before we received them as they stated.

My biggest fear is that the life of the hot tub will not be like the 15 years we received out the Royal Spa hot tub. Believe me if I had it to do over again, I would go with Royal Spa hands down!!!

Reason of review: Damaged or defective.

ThermoSpas Hot Tubs Cons: Quality.

Location: Indianapolis, Indiana

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ThermoSpas

We are sorry you had such a poor experience with the delivery and installation of your hot tub. We do our best to deliver the best service possible and apologize if we did not live up to our promise.

If you would please contact us at 1-800-833-7727 with more details about your issues we can address your specific needs in a timely and efficient manner.

Treated properly your ThermoSpas hot tub should should indeed provide years of enjoyment as you hope--we have customers with spas over 15 years old and still running beautifully! If there is anything we can do to help in the future please call us! We have technicians available by phone and in person to lend a hand.

Thank you. ~ThermoSpas

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