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1.0

Bought my Thermo spa in 2008 after back surgery. The delivery people brought inadequate equipment to deliver and install.

One month after surgery I was having to take over the installation because of the two idiots they sent out. After calling my friends to come over and do the job, we finally got the tub installed. No direct plug in. Call the Electrician to direct wire.

They failed to mention that. 2 or 3 months down the road the 2 speed pump quit working.

About a week went by when the service tech arrived. He tried to leave me a bill, but I escorted him out of my home and shoved the bill in his truck window on his way out !!

Reason of review: Getting the idiots out of my home.

ThermoSpas Hot Tubs Pros: When they left my house.

ThermoSpas Hot Tubs Cons: Do not honor warranty, Quality.

Location: Bessemer, Alabama

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Guest

You called the delivery guys an ***, yet YOU were unaware that you needed to wire this thing and needed an electrician? You didn't inquire about that before you dropped $10,000 and purchased the unit?

You thought this thing was like a TV and you just plug it into an outlet knowing it needs tons of power? I knew this company was a sham when I started watching the infomercials on TV.

But companies like that don't excel at getting over all people are unless people like YOU let them get over you.

Honestly anybody with common sense would know that you don't take a Jacuzzi and plug it into an outlet. It's not a lamp dude.

Guest
reply icon Replying to comment of Guest-1036890

And if you had bothered to READ your warranty BEFORE you purchased, you would have seen that they can charge you a service fee for coming out -- at any time during the warranty period. Shame on you --- for being a clueless consumer.

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