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I just called the service Dept. Today 2-7-17 wanted to return parts I purchased over a year ago, and also purchase a new cover and chemicals, the parts are about $250 estimated never took out of the box. I was told that over 90 days that they would not be excepted....
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for reaching out to us. I will forward your information along to our Service Manager who will call you on the phone number provided in your message. Regards, Elle, T...

#1004151
Thermospas Hot Tubs Customer Care Review
Thermospas Hot Tubs Customer Care Review
Thermospas Hot Tubs Customer Care Review
Thermaspa's customer service is horrific. It has been a nightmare from when the original salesman referred to me as a "gimp" to recent concern on having this unexplainable rust due to their poor workmanship. Their reply..it was out of warranty, "my fault" and the...
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Anonymous
Kevin a

Was going to order good thing I read review

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Dear ThermoSpas Customer, I am sorry to hear that you have had a poor experience not only with our product but with a member of our team. I would like to help resolve these is...

1.3
#991314
Twice my tub leaked out of the bottom within 2 weeks of delivery. Horrible service, horrible product. Just wish I'd saved my 9k money and bought something else.
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

I am sorry to hear about the issues you have experienced and would like to put you in touch with one of our service managers. If you would like to be contacted directly please...

#988452

Other Product Review

ThermoSpas Hot Tubs
#802656
1.8
Wow wow..so much hipe..about their products.thank you all for the posting..your pay back is well noted..NOT PURCHASING. dont even want them on my cell phone. Deleting everything of theirs.
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ThermoSpas Hot Tubs Service Department Review

ThermoSpas Hot Tubs
#712056
1.8
Thermostat has a long way to go when delivering on service for their product. You call and call but you get empty promises. They are not standing behind product and leaving customers hanging.
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Thermospas Hot Tubs Hot Tub Review

ThermoSpas Hot Tubs
#642115
2.0
It's the worst hot tub
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Other Product Review

ThermoSpas Hot Tubs
#625017
Witnessed customers being lied to & cheated.
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Not had a great experience yet still waiting for my hot tub giving me a bunch of *** and run around supposed to get my hot tub September 23 still no hot tub not happy with thermo spa at all if you're thinking of buying one do not. They took $2000 off and offered me...
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Anonymous
Anonymous

thanks for the informationMy husband and I are looking to buy a hot tub and have dealt with vendors who promise and can't deliver. Thanks for steering us away from this vendor...

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Hello, I'm sorry to read that there is a delay in your shipping. I'd like to escalate this to our Sales Director to see if there is anything we can do. Could you please reply ...

I have a new Thermo Spa hot tub that has been in service only 6 months. It is leaking water. I called for a tech to come out a week ago. They said it would be 24 to 48 hours. I heard nothing and on the 4th day I called my salesman. He could not get anything...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for bringing your concern to our attention. We have brought the issue to of our Service Director and have replied with the specifics of your resolution through your ...

I didn't like
  • Unbelivablly poor service with new spa
  • Unbelivablly poor quality and service with new spa
#925839
Hi. We just had our "wonderful spa delivered today and guess what happened when we went to fill it with water----leak!!!!! And of course the representative that came to our house and took out money is not available, nor is the company. God forbid if anything happens...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for taking the time to share your feedback and concerns. I know our service manager would be interested in following up with you personally to better understand the ...

1.1
#909466
I have had a Thermo Spa for about 4 years. I got the Calypso 3 person for $9,500. It was Expensive but it has 30 adjustable jets. 20 in just one seat! I love the Spa. It helps with my Fibromyalgia. Delivery was quite the drama if I remember correctly the delivery guy...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for your review! If you have any need for technical support in the future please feel free to contact us at 800-833-7727. Enjoy your hot tub! ~ Elle, ThermoSpas

2.6
I liked
  • Spa
#877456
ThermoSpas Hot Tubs - Review in Beauty Centers and Spas category from West Haven, Connecticut
I need a barbed fitting that I have gotten at thermo spa several times over the past few years. I am 20 miles from the warehouse and was always able to pick up parts and supplies I needed. Now since the company has down sized the warehouse is closed and they won't...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Hello - Please give us a call--we're here to help. You can reach our Technical Support team at 1-800-833-7727. Thank you! - Glen

1.4
#871553
Mr.Tierney, I just wanted to let you know about Michael Mandigo, his assistance with my spa problem was outstanding. Employees like Michael are a real asset to any corporation. I've dealt with him before and his care and concern are commendable. He is always...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

We've passed along your praise and appreciate the positive feedback! Enjoy your summer with your ThermoSpas! ~ Elle

I liked
  • Customer service
#854342
We bought our spa well over 10 years ago. It has been useless all but 2 of those years due to bubbling and cracking shell. We complained to thermospa at that time. We also found out they were in the process of suing the acrylic manufacturer they used to produce these...
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jmvinson
jmvinson

Update. I apologize this update is so late. Frankly, I'm so fed up with their song and dance routine that I'm finally giving up. Trust me when I say "they are all lip service"...

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Please call our National Service Director, Michael Tierney, at 800-876-0158 x32136 to discuss your issues. Thank you, Elle