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1.8 Based on 17 reviews
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  • Customers like
    • Customer service 1
    • Spa 1
    • When they left my house 1
  • Customers don't like
    • Quality 2
    • Do not honor warranty 2
    • Quality of the spa is very poor 1
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Hi. We just had our "wonderful spa delivered today and guess what happened when we went to fill it with water----leak!!!!! And of course the representative that came to our house and took out money is not available, nor is the company. God forbid if anything happens after 5 pm HORRIBLE HORRIBLE customer service. 17 grand!!!!!!!!!! Don't let them take your money!!!!!!!! Read more

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I have had a Thermo Spa for about 4 years. I got the Calypso 3 person for $9,500. It was Expensive but it has 30 adjustable jets. 20 in just one seat! I love the Spa. It helps with my Fibromyalgia. Delivery was quite the drama if I remember correctly the delivery guy was a sub-contractor and a bit shady.Customer Service is not the best. Had to have a repair guy out the first year for something. Can't remember what it was. Repair guy was a bit... Read more

Was this review helpful? 2 3

I need a barbed fitting that I have gotten at thermo spa several times over the past few years. I am 20 miles from the warehouse and was always able to pick up parts and supplies I needed. Now since the company has down sized the warehouse is closed and they won't sell it to me and are giving me the run around. Its a $2 special part made only by thermo spa and if I don't get it I will have a $10,000 planter on my deck! Read more

Was this review helpful? 2 0

Mr.Tierney, I just wanted to let you know about Michael Mandigo, his assistance with my spa problem was outstanding. Employees like Michael are a real asset to any corporation. I've dealt with him before and his care and concern are commendable. He is always knowledgeable and helps me to rectify any problems I have with the Thermo Spa. I really appreciate the attention he displays. I was an operations director for 35 years and I know how... Read more

Was this review helpful? 1 0

We bought our spa well over 10 years ago. It has been useless all but 2 of those years due to bubbling and cracking shell. We complained to thermospa at that time. We also found out they were in the process of suing the acrylic manufacturer they used to produce these shells. Clearly, they knew this was a problem. I received a call from a thermospa rep who offered to replace our shell for a small price of $2500 after we had already spent $8300... Read more

Was this review helpful? 4 0

after a in home demo and pitch, I started pricing the deck and power needs. I emailed the salesman (he did not leave me a number to call him) with a question and a week later I still have not heard nothing back. Yesterday I went to an annual hot tub show in the area found one as good if not better than what themo spa showed me and for $6000.00 less. It has been a top rated by consumer reports for years, twilight series by master spas. Anyone... Read more

Was this review helpful? 2 2

Attempted to request information on purchasing a spa sending two requests in 4 months. Up to this date no information has been sent. Wonder if this is how the warranty and service would be. I'm not impressed Read more

Was this review helpful? 1 0

Thermospa's customer service is a nightmare. They are arrogant, rude and misogynistic. I have been a business owner for over 30 yrs and am quite cognizant on addressing the problem not attacking people. I asked someone in technical a time frame to expect a call back about a spa that cost over $30,000 and was abruptly told they would get back to me when they get back to me ....he then hung up on me. This company is obnoxious from the top to... Read more

Was this review helpful? 3 0

I purchase a thermo spa in 2014, since delivery it was been a nightmare of problem and repairs. Thermo spa boast about how great their spas are well that's a joke. Since delivery I have had to replace the outside panels due to buckling, replace jets inside, replace the plastic basket, 2 flow switches, leaking pipes and one other plastic part of which I cant remember the name of. Each time I called I had to wait 48 hr for the repair guy to... Read more

Was this review helpful? 8 2

After having a Royal Spa that lasted close to 15 years, we waivered on whether staying with Royal Spa or going with ThermaSpa. ThermaSpa says they do installation, well that amounts to putting in place and then they want you to have other people handy to assist with putting it in place. Then once they do that, you are on your own to get the electrical hooked-up, fill with water, balance the chemicals. There is no one to come back out to check... Read more

Was this review helpful? 3 1
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