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Salesman Burt came to my home last night we have our site prepped already with slab and electric as we previously had a tub there. Took 2 and 1/2 hours to get to basics of choices and prices even though we are experienced tub owners!! Pricing came in at an affordable...
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1.3
#1117606
Worked for Jason Fowler out of livingston TX seemed like a good guy till noticed he will work you everyday no days off then will not pay you for days you did work. Done this to several of us. Makes up excuses lies all the time. Has you driving broke down vans with bad...
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#1113134
Zero Stars, Don't know if this is a company or if I have been coned. Rep? Joe Muolo came to my house on 7/7/2017. After looking on line I decided I liked this spa. Ignorance took over I found myself giving a check to a stranger for $2500. He promised me he would be at...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Mr. Anderson, We were unable to complete fulfillment due to your refusal to accept the product on the scheduled delivery day, not because we failed to deliver your order. Desp...

1.0
I didn't like
  • Thermosapas
#1099077

Other Product Review

ThermoSpas Hot Tubs
#802656
1.8
Details
Wow wow..so much hipe..about their products.thank you all for the posting..your pay back is well noted..NOT PURCHASING. dont even want them on my cell phone. Deleting everything of theirs.
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Customer service
Diversity of Products or Services
Staff
Website

ThermoSpas Hot Tubs Service Department Review

ThermoSpas Hot Tubs
#712056
1.8
Details
Thermostat has a long way to go when delivering on service for their product. You call and call but you get empty promises. They are not standing behind product and leaving customers hanging.
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Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff

Thermospas Hot Tubs Hot Tub Review

ThermoSpas Hot Tubs
#642115
2.0
Details
It's the worst hot tub
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Diversity of Products or Services
Product or Service Quality

Other Product Review

ThermoSpas Hot Tubs
#625017
Witnessed customers being lied to & cheated.
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ThermoSpas protects their pricing like they were nuclear launch codes. I called twice to try and get a price range for a Maui tub. Both time I came away empty handed. I told them I need budgetary pricing to see what tub was in my price range. After fifteen minutes of...
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Anonymous
Eric

I am experiencing the same thing... just give me the same price sheet their sales people use. I have an appt tonight for them to stop by with prices, but the wife and I have d...

Anonymous
Chris T

I don't want to input info but also would like estimated price range for basic to mid model spa, just to see if it is something I may be interested in

#1081137
We received our new Manhattan Silver Tub 7/1/17. Sales guy was nice enough, left a business card and said call anytime, problem with that, he NEVER answers or returns calls. We were excited when our tub was delivered 3 weeks early, just in time for the holiday weekend....
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

I'm very sorry to hear about the electric issues you are having with your new Hot Tub and I'd like to help get prompt service on your way. This post is anonymous and there is ...

3.8
I liked
  • Delivery
  • Main 1800 customer service
I didn't like
  • Unbelievablly poor quality
#1068901
I just called the service Dept. Today 2-7-17 wanted to return parts I purchased over a year ago, and also purchase a new cover and chemicals, the parts are about $250 estimated never took out of the box. I was told that over 90 days that they would not be excepted....
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for reaching out to us. I will forward your information along to our Service Manager who will call you on the phone number provided in your message. Regards, Elle, T...

#1004151
ThermoSpas Hot Tubs - Customer Care Review
ThermoSpas Hot Tubs - Customer Care Review
ThermoSpas Hot Tubs - Customer Care Review
Thermaspa's customer service is horrific. It has been a nightmare from when the original salesman referred to me as a "gimp" to recent concern on having this unexplainable rust due to their poor workmanship. Their reply..it was out of warranty, "my fault" and the...
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Anonymous
Kevin a

Was going to order good thing I read review

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Dear ThermoSpas Customer, I am sorry to hear that you have had a poor experience not only with our product but with a member of our team. I would like to help resolve these is...

1.3
#991314
Twice my tub leaked out of the bottom within 2 weeks of delivery. Horrible service, horrible product. Just wish I'd saved my 9k money and bought something else.
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

I am sorry to hear about the issues you have experienced and would like to put you in touch with one of our service managers. If you would like to be contacted directly please...

#988452
Not had a great experience yet still waiting for my hot tub giving me a bunch of *** and run around supposed to get my hot tub September 23 still no hot tub not happy with thermo spa at all if you're thinking of buying one do not. They took $2000 off and offered me...
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Anonymous
Anonymous

thanks for the informationMy husband and I are looking to buy a hot tub and have dealt with vendors who promise and can't deliver. Thanks for steering us away from this vendor...

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Hello, I'm sorry to read that there is a delay in your shipping. I'd like to escalate this to our Sales Director to see if there is anything we can do. Could you please reply ...

I have a new Thermo Spa hot tub that has been in service only 6 months. It is leaking water. I called for a tech to come out a week ago. They said it would be 24 to 48 hours. I heard nothing and on the 4th day I called my salesman. He could not get anything...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for bringing your concern to our attention. We have brought the issue to of our Service Director and have replied with the specifics of your resolution through your ...

I didn't like
  • Unbelivablly poor service with new spa
  • Unbelivablly poor quality and service with new spa
#925839