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When we bought our tub, we were thrilled. We got a bit of a discount because a previous buyer backed out of their deal.

After a couple of years, the shell began to crack. We found out later that the company was involved in a lawsuit with the company who supplied the shells. We were not informed of this lawsuit, even though this company claims all customers were notified. False.

After posting online and complaining directly to thermospas, we were offered a replacement shell for "only $2500". What a joke. I don't know what kind of settlement thermospas received from their lawsuit, but offering a customer a replacement shell for a mere $2500 was not what I considered fair. We'd already spent $7000 on the tub....

I've tried negotiating with them numerous times over the past several years but have never received a satisfactory response. This hot tub has been taking up space on our deck for years now and is nothing more than a planter. We couldn't even get them to haul it off. This company has forgotten that customer service is everything.

There are so many alternatives out there. Before spending thousands with thermospas, I urge you to look elsewhere.

Product or Service Mentioned: Thermospas Hot Tubs Hot Tub.

Reason of review: Bad quality.

Company wrote 0 private and 1 public responses to the review from Jan 02.
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ThermoSpas Hot Tubs Verified Representative

Our understanding of the relevant facts is that you purchased a Thermospas® hot tub in or about 2002, and are now having an issue with the shell surface and requesting repairs under the warranty. What you may not be aware of is that at the time of your purchase of the hot tub, the company you were dealing with was Thermospas, Inc.

Thermospas, Inc. is not our company. About 10 years after your hot tub was manufactured, in 2012, Thermospas, Inc. filed bankruptcy in the United States Bankruptcy Court, District of Connecticut, New Haven Division, Case No.

12-30428 (LMW).

Our company, ThermoSpas Hot Tub Products, Inc., is not a successor to Thermospas, Inc., as was specifically noted by the Bankruptcy Court, which states in part:

· “The Purchaser does not constitute a successor to the Debtor or its estate. The assets are being transferred to Purchaser free and clear of successor liability (including but not limited to . . .

tort and contract claims, . .

.) to the fullest extent possible under the authority of the Bankruptcy Code”;

· Assets are purchased “free and clear of liens, claims, encumbrances and interests (including any claims of successor liability)”.

As such, our company did not enter into any contract with you, did not manufacture your hot tub, did not sell you the hot tub, did not receive any of the sale proceeds, and did not provide you with any warranty.

Once again, we are sympathetic to your position, however, you purchased from another organization over a decade before we purchased the assets of that company out of bankruptcy with no transfer of any liability.

to ThermoSpas #1423577

We notified thermospas within a couple of years of purchase. We did not just recently start having problems, as you suggest in your response.

Your position is convenient; however, this is why you got the review. Hiding behind a legal maneuver does not absolve you in my opinion. You may not have a legal requirement to take care of this but I also do not have an obligation to accept those terms. This "hot tub" is no more than a planter box.

Beware to any customer willing to throw the dice and buy from your company... they may just find themselves in my position.

to ThermoSpas #1458920

So ford motor company don’t have to warranty or fix the problems you are having with a Chevrolet?..

to Buzzard1954f #1491048

No, it’s more like Ford Incorporated declares bankruptcy then renames itself Ford, starts over and all the Fords purchased prior to the bankruptcy are just SOL.... they still have name recognition but got rid of all the problems

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