When we bought our tub, we were thrilled. We got a bit of a discount because a previous buyer backed out of their deal.
After a couple of years, the shell began to crack. We found out later that the company was involved in a lawsuit with the company who supplied the shells. We were not informed of this lawsuit, even though this company claims all customers were notified. False.
After posting online and complaining directly to thermospas, we were offered a replacement shell for "only $2500". What a joke. I don't know what kind of settlement thermospas received from their lawsuit, but offering a customer a replacement shell for a mere $2500 was not what I considered fair. We'd already spent $7000 on the tub....
I've tried negotiating with them numerous times over the past several years but have never received a satisfactory response. This hot tub has been taking up space on our deck for years now and is nothing more than a planter. We couldn't even get them to haul it off. This company has forgotten that customer service is everything.
There are so many alternatives out there. Before spending thousands with thermospas, I urge you to look elsewhere.
Product or Service Mentioned: Thermospas Hot Tubs Hot Tub.
Reason of review: Bad quality.