Contact ThermoSpas Hot Tubs Customer Service
ThermoSpas Hot Tubs Phone Numbers and Emails
Toll-Free Number:
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(800) 876-0158Toll-Free
Customer Service:
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(866) 551-9054Delivery and Installation Department
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(888) 743-8121ThermoSpas Parts and Supplies Store
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(203) 303-0005
ThermoSpas Hot Tubs Emails:
Contact Information
ThermoSpas Hot Tubs Website:
ThermoSpas Hot Tubs Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours of Operation:
ThermoSpas Parts and Supplies Store | Technical Support Department
Monday – Friday: 9:00am – 5:00pm EST
Saturday – Sunday: 11:00am – 3:00pm EST
Hot Tub Sales
Monday – Tuesday: 9:00am – 10:00pm EST
Wednesday – Friday: 9:00am – 9:00pm EST
Saturday – Sunday: 9:00am – 7:00pm EST
Delivery and Installation Department
Monday – Friday: 11:30am – 8:00pm EST
Fax:
Summary of ThermoSpas Hot Tubs Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ThermoSpas Hot Tubs?
Product/ Service Question:
- “Spa control not working”
- “All our jets aren't working”
- “Warranty”
Request for Information Question:
- “Technical support”
- “Tech support”
- Question about my thermospa
Staff Question:
- “My hot tub needs service immediately”
- “Needing service on my thermospa it has quit working”
- “My hot rob needs service immediately”
Shipping and Delivery Question:
- “Have been trying to buy steps to go with my hot tub getting delivered 4/30, the customer service does not even care that my tub is getting delivered w/o steps to get in it !”
- “Delivery did not have all parts”
- “Have a delivery this month and made down payment but lost accesss to my email”
Activation/ Cancellation Question:
- “Cancel appointment”
- “Want to cancel order”
Return/ Replace Question:
- “Need to order replacement motor”
Other Question:
- “Installation”
- “To see if my app is for today”
- “Need parts”
About
, ,
ThermoSpas Hot Tubs began as a Connecticut hot tub manufacturer in 1983 in Shelton, CT. in Wallingford, Connecticut. The added acres provided the ability for future expansion in years to come. In 1995, Thermo Spas' marketing department made a very risky decision and took their current strategy one step further. We terminated almost all dealers and embarked upon a direct-to-the-consumer sales campaign. For 2006 and beyond, as Thermo Spas expands into new territories and the International marketplace, a new management team has renewed its commitment to superior customer service and providing the most luxurious custom-built hot tubs at the best, affordable prices in the hot tub industry.
ThermoSpas Hot Tubs is ranked 82 out of 315 in Pools, Spas and Plumbing Supplies category
USA
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