I had an appointment with "ThermoSpas" to come to my house to discuss the purchase of a swim spa and to look at the property and figure out the best place to put it. I discussed it ahead of time with my husband, we both reviewed the online site information.
The day before the appointment ThermoSpas said they won't come out and only speak to ME but said all owners of the property have to be there. They would only schedule if my husband was available to be there. I told them to cancel the appointment they just lost a sale. My husband doesn't want to be there, hates sales people and sometimes people in general and he would be 100% behind any decisions I made.
It is totally unacceptable to require homeowners to have HUSBANDs home if the WIFE can handle it. The Fence guy is coming out tomorrow to give us a quote and he never even questioned who the decision maker was and who would be home.
The A/C guy came out with no problem, the Appliance installer came out without any problem. ThermoSpas is ridiculous.
Reason of review: Poor customer service.
Preferred solution: Go to a competitor.
I didn't like: Customer experience.