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I have a new Thermo Spa hot tub that has been in service only 6 months. It is leaking water. I called for a tech to come out a week ago. They said it would be 24 to 48 hours. I heard nothing and on the 4th day I called my salesman. He could not get anything accomplished for me at hdq.

Received a call from a rather smart mouth man who said they "screwed up" and now a tech will be here on Friday, 12 days after the call to them.

I want a spa that I can first depend on and service which I thought out bought for $13K. How do I get my money back?

And someone at the top needs to know how much the company service department failed me. Many thanks.

Product or Service Mentioned: Thermospas Hot Tubs Hot Tub.

Reason of review: Poor customer service.

Monetary Loss: $13000.

Preferred solution: Full refund.

I didn't like: Unbelivablly poor service with new spa, Unbelivablly poor quality and service with new spa.

Company wrote 1 public responses to the review from Sep 26, 2016.
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Anonymous
#1418150

Thermospa's service techs were ALL let go on 1/21/12. That year Jacuzzi brand bought Thermospas and Jacuzzi does not have Factory Trained Techs. Don't know about now but back in the day, sales people would throw their mother's under a bus just to get a sale.

Anonymous
#1387077

Wow! What a reply !

The tubs look good as in customizing. But reviews and answers like this have put me off

ThermoSpas
#1225771
ThermoSpas Hot Tubs Verified Representative

Thank you for bringing your concern to our attention. We have brought the issue to of our Service Director and have replied with the specifics of your resolution through your preferred offline channel.

If you have any future issues please refer to the communications for contact information for prompt service.

Thank you! ~ Elle, ThermoSpas

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