I have a new Thermo Spa hot tub that has been in service only 6 months. It is leaking water. I called for a tech to come out a week ago. They said it would be 24 to 48 hours. I heard nothing and on the 4th day I called my salesman. He could not get anything accomplished for me at hdq.
Received a call from a rather smart mouth man who said they "screwed up" and now a tech will be here on Friday, 12 days after the call to them.
I want a spa that I can first depend on and service which I thought out bought for $13K. How do I get my money back?
And someone at the top needs to know how much the company service department failed me. Many thanks.
Product or Service Mentioned: Thermospas Hot Tubs Hot Tub.
Reason of review: Poor customer service.
Monetary Loss: $13000.
Preferred solution: Full refund.
I didn't like: Unbelivablly poor service with new spa, Unbelivablly poor quality and service with new spa.