Today is Feb. 17, 2010 and Thermospa charged my credit card on Jan.
12, 2010 for a replacement pump that they ordered for us on Jan. 8 and we still have not received it. Yesterday when my husband called to find out where the pump is their customer service rep. told my husband that it's only been a month or that maybe we should winterize our spa.
In the middle of the Winter!!!! Did she just get off a boat? I think I'm going to call Richard Blumenthal at the CT State Attorney's office because I don't think a business can charge your credit card until the product has shipped.
This is not our first problem with their customer service dept. I would recommend buying a spa from a smaller outfit that can handle any problems that come up in a timely manner.