ThermoSpas Hot Tubs

After reading all these reviews with all these reported problems and lack of customer service I very glad the ThremoSpas rep didn't show up for our scheduled sales appointment.

I cloud't not get a price via calling or email so I set up an appointment for August 1 at 10:00 AM: no show, no call saying "we're sorry we screwed up", no follow up to my email saying No Show!

THANK YOU ThremoSpas for showing your lack of customer care before purchase

you saved me a lot of money and grief.

I'm going buy a replacement cedar tub for the one that wore out after 23 years of use even though it uses gas for heating.

My Thermospas hot tub is just over 5 years old. In the past 7 months Ive had to call for service for 3 leaks.

They gave me the number of their subcontractor to call. One call was a leaking jet pump, cost me 475. Second call the pump for the wave function leaked. Cost to repair was quoted at $1700.

Did not get that work done just had them bypass pump. Third time was another jet pump leaked, cost to me $675. I called about their guarantee. I have to pay for a service call, call Thermospas to order the pump and wait for it to be shipped, and then pay another service call just to save 50% on the motor.

Its their subcontractor but I have to pay full price for the pumps even though they had the replacement pump in their truck. I will never buy Thermospas again!

Does my recirculating pump suspose to work continuously. I thought it would is please advise me. Thank you,

BEWARE

I purchased a Chesapeake 400 in May. It was delivered on September 30th.

Right from the start there was communication issues. I had requested a morning delivery and was told they can accommodate that. On the morning of delivery I received a call from the installer saying he had to go to several warehouses and could not make the morning install. I informed him that I had afternoon appointments and the latest they could come would be 1:00.

He assured me that they would be there by then. Nope. At 2:40 I received a call that they were at my house. I told him I did not feel comfortable with them installing it without me being there, plus I was told I would get an orientation on how to operate it.

He was insistent on placing it on my deck and sent me a number of pictures when they were done. They did not place the cover lift and had to come back. Which he said he would the next day. At 4:00 the next day he finally responded to my question of what time he would be coming.

He said 5:00-5:30, which was unacceptable because once again, I would not be home. The came anyway. Turns out they were contracted out of Florida!

It gets better.... When my electrician came to do the electrical work and started up the pumps, we found a leak.

After my 3rd call to Thermospa (30 minute or more hold time each), they put in a ticket for service. I received a call from a local pool and spa company stating that they would be out November 2nd! It has already been 3 weeks that the spa is sitting with water and not pumps running. I called again to see if service could be escalated.

I was promised by the dispatch manager that she would call me back. That was 3 days ago. I then called the sales director letting he know the situation and that I am contemplating returning the spa. He gave me the story of how backlogged they are and this is a busy time of year with pool closing.

I stated that the salesman that sold me the spa wasn't too busy to take my money!

Once again I was promised a call back and have heard nothing. I regret this purchase and should have used the money on a nice family vacation.