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When we bought our tub, we were thrilled. We got a bit of a discount because a previous buyer backed out of their deal. After a couple of years, the shell began to crack. We found out later that the company was involved in a lawsuit with the company who supplied the...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Our understanding of the relevant facts is that you purchased a Thermospas® hot tub in or about 2002, and are now having an issue with the shell surface and requesting repairs...

1.6
#1160676
Just had my hottub delivered. It was way too big for the space. When the rep came out initially, he measured the space and told us that the tub would fit with enough space to walk around the tub. Once the tub was placed there, the back of the tub was touching our deck...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Hello, I followed up with our Service Director today and see that we were able to provide service and that your concerns are reported as resolved. If there is anything else we...

#1131143
Salesman Burt came to my home last night we have our site prepped already with slab and electric as we previously had a tub there. Took 2 and 1/2 hours to get to basics of choices and prices even though we are experienced tub owners!! Pricing came in at an affordable...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

We would like to learn more about your experience with our sales person, as it's disappointing to hear that you've had a poor experience. Would you like to speak with a member...

1.3
#1117606
Worked for Jason Fowler out of livingston TX seemed like a good guy till noticed he will work you everyday no days off then will not pay you for days you did work. Done this to several of us. Makes up excuses lies all the time. Has you driving broke down vans with bad...
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#1113134
Zero Stars, Don't know if this is a company or if I have been coned. Rep? Joe Muolo came to my house on 7/7/2017. After looking on line I decided I liked this spa. Ignorance took over I found myself giving a check to a stranger for $2500. He promised me he would be at...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Mr. Anderson, We were unable to complete fulfillment due to your refusal to accept the product on the scheduled delivery day, not because we failed to deliver your order. Desp...

1.0
I didn't like
  • Thermosapas
#1099077
ThermoSpas protects their pricing like they were nuclear launch codes. I called twice to try and get a price range for a Maui tub. Both time I came away empty handed. I told them I need budgetary pricing to see what tub was in my price range. After fifteen minutes of...
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Anonymous
Eric

I am experiencing the same thing... just give me the same price sheet their sales people use. I have an appt tonight for them to stop by with prices, but the wife and I have d...

Anonymous
Chris T

I don't want to input info but also would like estimated price range for basic to mid model spa, just to see if it is something I may be interested in

#1081137
We received our new Manhattan Silver Tub 7/1/17. Sales guy was nice enough, left a business card and said call anytime, problem with that, he NEVER answers or returns calls. We were excited when our tub was delivered 3 weeks early, just in time for the holiday weekend....
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

I'm very sorry to hear about the electric issues you are having with your new Hot Tub and I'd like to help get prompt service on your way. This post is anonymous and there is ...

3.8
I liked
  • Delivery
  • Main 1800 customer service
I didn't like
  • Unbelievablly poor quality
#1068901
I just called the service Dept. Today 2-7-17 wanted to return parts I purchased over a year ago, and also purchase a new cover and chemicals, the parts are about $250 estimated never took out of the box. I was told that over 90 days that they would not be excepted....
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for reaching out to us. I will forward your information along to our Service Manager who will call you on the phone number provided in your message. Regards, Elle, T...

#1004151
ThermoSpas Hot Tubs - Customer Care Review
ThermoSpas Hot Tubs - Customer Care Review
ThermoSpas Hot Tubs - Customer Care Review
Thermaspa's customer service is horrific. It has been a nightmare from when the original salesman referred to me as a "gimp" to recent concern on having this unexplainable rust due to their poor workmanship. Their reply..it was out of warranty, "my fault" and the...
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Anonymous
Morgan

Did you get your issues resolved?

Anonymous
Kevin a

Was going to order good thing I read review

1.3
#991314

Contact ThermoSpas Hot Tubs

Mailing Address:
ThermoSpas, Inc.
155 East Street
Wallingford, CT 06492
Phone:
(800) 876-0158
More
Twice my tub leaked out of the bottom within 2 weeks of delivery. Horrible service, horrible product. Just wish I'd saved my 9k money and bought something else.
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

I am sorry to hear about the issues you have experienced and would like to put you in touch with one of our service managers. If you would like to be contacted directly please...

#988452