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New Reviewer

Leaking on brand new tub salesman blowing us off

1.9
Salesman missed delivery by 3 months. Tub arrived all 4 corners were discolored, white instead of maroon use old english they said tried reaching out to our Salesman Stan he never returned calls or text just wanted direction i guess he no longer cared. after 2 weeks tub leaks bad

User's recommendation: 14,000 tub and use old english use local pool dealer or another co. I wouldnot recommend thermolspa.

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#4626746 Review #4626746 is a subjective opinion of poster.
Cons
  • Seems like they just care about sales
Preferred solution
Price reduction and fixed ASAP

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Verified Reviewer New Reviewer

Broken piece

ThermoSpas Hot Tubs - Broken piece
Found a led round cover in the bottom of the tub. It's a concord model not a month old. It's behind one of the head rests.
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#3829005 Review #3829005 is a subjective opinion of poster.
Location
Dudley, Massachusetts
Cons
  • Quality
Preferred solution
Let the company propose a solution
New Reviewer

Question about my thermospa

Does my recirculating pump suspose to work continuously. I thought it would is please advise me. Thank you, User's recommendation: Better owner manuals
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1 comment
#2147113

Hello William! Your circulation pump may turn off if the temperature reaches three degree’s over the set temperature.

We recommend contacting our Service Department directly for more information regarding this, they can be reached by email at support@thermospas.com or by phone at 1-833-7727.

You can also find additional resources and answers to common questions on our website; https://thermospas.com/about-us/support/ , we hope you find this information to be helpful. Best Regards, ThermoSpas Customer Experience Support

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ID
#3399383 Review #3399383 is a subjective opinion of poster.
Location
Newport News, Virginia
Preferred solution
Just information I asked for

Unsatisfied customer

2.0