ThermoSpas Hot Tubs
ThermoSpas Hot Tubs Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ThermoSpas Hot Tubs has 1.7 star rating based on 65 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Smooth sales talk, Warranty, Arrived on time to sell the hot tub and to take my money.
Cons: Poor customer service, Customer experience, Unbelivablly poor quality and service with new spa.Recent recommendations regarding this business are as follows: "Buy cheaper", "Make sure you keep your records and then you might not get what's promised", "Run away from thermo spas.", "Nope", "Don't deal with any company that ignores you when you are the one who made contact.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ThermoSpas Hot Tubs has 1.7 star rating based on 65 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Smooth sales talk, Warranty, Arrived on time to sell the hot tub and to take my money.
Cons: Poor customer service, Customer experience, Unbelivablly poor quality and service with new spa.Recent recommendations regarding this business are as follows: "Buy cheaper", "Make sure you keep your records and then you might not get what's promised", "Run away from thermo spas.", "Nope", "Don't deal with any company that ignores you when you are the one who made contact.".
Most users ask ThermoSpas Hot Tubs for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top ThermoSpas Hot Tubs Reviews
"BUYING FROM CROOKS!"
Peice of *** hottub, company, people, all of it. They dropped it off the tub broke it, never fixed it til this date (8 months later) and cant get ahold of...
"Leaking on brand new tub salesman blowing us off"
Salesman missed delivery by 3 months. Tub arrived all 4 corners were discolored, white instead of maroon use old english they said tried reaching out to our...
Jeffersonville, Indiana
Thermostats warranty
The thermos ball salesman sold us the Hot Tub saying they had a 10 year warranty, it is prorated and everything is marked up 100% so that it doesnt cost him anything. Dont waste your money buy one for half the price because they use that the same parts Balboa.
User's recommendation: Buy cheaper
BUYING FROM CROOKS!
Peice of *** hottub, company, people, all of it. They dropped it off the tub broke it, never fixed it til this date (8 months later) and cant get ahold of anybody.
No warranty, no communication, youre buying from thieving GHOSTS! They damaged my new drive way by dropping it, plus scratching my new patio when they set it down to work on it. Im out $15k for the concrete work and 15k for the hottub.
Now wells Fargo dinged my credit when I disputed the purchase and ordered from thermospas a refund. Its a trap people read the reviews!!
Preferred solution: Full refund
Need parts
Every phone number that is on here does not work it's been disconnected. I have a broken part on my thermal Spot 2 and no matter where I look I cannot get a hold of them.
Preferred solution: Part for hot tub
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Junk product.
Itโs a money pit.
This 16,000 hot tub is not even 4 years old and its broken down 4 times. This is such a crap company and product.
I would never recommend thermospas. Terrible product. Its constantly having problems and the company refuses to acknowledge its a lemon.
Its Junk.park avenue diamond and its falling apart after 40 months. I will bad mouth this company to the ends of the earth.
Preferred solution: Full refund
User's recommendation: Run away from thermo spas.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Technical support
I bought a Manhattan Gold Hot Tub back in 2014 and thought I was told that I had a lifetime warranty on part and motors. Found out that they had lost my account and record for my purchase.
This hot tub has 3 motors and one went bad.
I am a retired school teacher living on a fixed income. When I asked what this motor cost I was shocked after I thought I had some kind of warranty on it.ke
- Perfect job for your aches and pain
- Parts wear out fast
Preferred solution: Price reduction
User's recommendation: Make sure you keep your records and then you might not get what's promised
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My hot tub needs service immediately
On Hold for half hour then told to leave message! Need service on my 4 year old unit. No listing on website for service providers!
Preferred solution: SERVICE!
User's recommendation: Nope
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm ecstatic the sales rep person never showed up
After reading all these reviews with all these reported problems and lack of customer service I very glad the ThremoSpas rep didn't show up for our scheduled sales appointment.
I cloud't not get a price via calling or email so I set up an appointment for August 1 at 10:00 AM: no show, no call saying "we're sorry we screwed up", no follow up to my email saying No Show!
THANK YOU ThremoSpas for showing your lack of customer care before purchase
you saved me a lot of money and grief.
I'm going buy a replacement cedar tub for the one that wore out after 23 years of use even though it uses gas for heating.
- Water depth
- Customer service lacking
Preferred solution: Apology
User's recommendation: Don't deal with any company that ignores you when you are the one who made contact.
I am so glad I visited pissed consumers because I was ready to order one from this companying !! I hate and will never chase someone down to give them my money then on top of that deal with bad customer service
Saint Louis, Missouri
Warranty not worth squat
My Thermospas hot tub is just over 5 years old. In the past 7 months Ive had to call for service for 3 leaks.
They gave me the number of their subcontractor to call. One call was a leaking jet pump, cost me 475. Second call the pump for the wave function leaked. Cost to repair was quoted at $1700.
Did not get that work done just had them bypass pump. Third time was another jet pump leaked, cost to me $675. I called about their guarantee. I have to pay for a service call, call Thermospas to order the pump and wait for it to be shipped, and then pay another service call just to save 50% on the motor.
Its their subcontractor but I have to pay full price for the pumps even though they had the replacement pump in their truck. I will never buy Thermospas again!
User's recommendation: Buy somewhere else
Leaking on brand new tub salesman blowing us off
Salesman missed delivery by 3 months. Tub arrived all 4 corners were discolored, white instead of maroon use old english they said tried reaching out to our Salesman Stan he never returned calls or text just wanted direction i guess he no longer cared. after 2 weeks tub leaks bad
- Seems like they just care about sales
Preferred solution: Price reduction and fixed ASAP
User's recommendation: 14,000 tub and use old english use local pool dealer or another co. I wouldnot recommend thermolspa
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Verified Reviewer |
Dudley, Massachusetts
Broken piece
Found a led round cover in the bottom of the tub. It's a concord model not a month old. It's behind one of the head rests.
- Quality
Preferred solution: Let the company propose a solution
Newport News, Virginia
Question about my thermospa
Does my recirculating pump suspose to work continuously. I thought it would is please advise me. Thank you,
Preferred solution: Just information I asked for
User's recommendation: Better owner manuals
Hello William! Your circulation pump may turn off if the temperature reaches three degreeโs over the set temperature.
We recommend contacting our Service Department directly for more information regarding this, they can be reached by email at support@*** or by phone at 1-833-7727.
You can also find additional resources and answers to common questions on our website; https://***/about-us/support/ , we hope you find this information to be helpful. Best Regards, ThermoSpas Customer Experience Support
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Verified Reviewer
Unsatisfied
BEWARE
I purchased a Chesapeake 400 in May. It was delivered on September 30th.
Right from the start there was communication issues. I had requested a morning delivery and was told they can accommodate that. On the morning of delivery I received a call from the installer saying he had to go to several warehouses and could not make the morning install. I informed him that I had afternoon appointments and the latest they could come would be 1:00.
He assured me that they would be there by then. Nope. At 2:40 I received a call that they were at my house. I told him I did not feel comfortable with them installing it without me being there, plus I was told I would get an orientation on how to operate it.
He was insistent on placing it on my deck and sent me a number of pictures when they were done. They did not place the cover lift and had to come back. Which he said he would the next day. At 4:00 the next day he finally responded to my question of what time he would be coming.
He said 5:00-5:30, which was unacceptable because once again, I would not be home. The came anyway. Turns out they were contracted out of Florida!
It gets better.... When my electrician came to do the electrical work and started up the pumps, we found a leak.
After my 3rd call to Thermospa (30 minute or more hold time each), they put in a ticket for service. I received a call from a local pool and spa company stating that they would be out November 2nd! It has already been 3 weeks that the spa is sitting with water and not pumps running. I called again to see if service could be escalated.
I was promised by the dispatch manager that she would call me back. That was 3 days ago. I then called the sales director letting he know the situation and that I am contemplating returning the spa. He gave me the story of how backlogged they are and this is a busy time of year with pool closing.
I stated that the salesman that sold me the spa wasn't too busy to take my money!
Once again I was promised a call back and have heard nothing. I regret this purchase and should have used the money on a nice family vacation.
- Smooth sales talk
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No communication from company
I ordered a spa in the summer of 2021 with delivery promised at the end of October. I have been calling and emailing the company and sales rep with only promises to get back to me and no specific information. I am now concerned about the quality of the product and service if the customer service department will not provide any information.
- Smooth sales talk
- Bad service
Preferred solution: Deliver product or service ordered
User's recommendation: Beware
We sincerely apologize for this experience; unfortunately, we cannot identify you in our system with the information provided here for us to further assist you. Please feel free to email one of our representatives in our Customer Experience department at casey.galligan@thermospas.com. Best Regards, ThermoSpas Customer Experience Support
King George, Virginia
Unsatisfied customer
Sales rep was great - but made lots of promises about "after the sale support" that appear totally bogus. There is NO support after the sale.
Called customer service and got passed to voice mail the first 2 times, left messages, but nobody called back. Finally got a live person, totally RUDE and UNPROFFESSIONAL who said she would take a message, and have someone call me back.
Net is the sales rep misrepresented this company. - the customer service is non-existent - we are cancelling our order for a $12000 hot tub - because this is just no way to treat a customerFind a.
User's recommendation: Find a reputable company, it is NOT Thermospas
Dear thermo Spa you can not use we have no information on people over and over again about services your company failed to come through on, either you have a really bad system that needs upgrading everyone isn't telling a lie, plus you have bad sales reps. No NO No cant give up my money
I am beyond frustrated
So we bought a $20000 spa in 2017 or 18 and I am so pissed off because it has never worked right and the they did warranty work in the last 10 days and the damn thing still does not work right. I could have bout a $8500 SPA with many of the same features that would not have me working 60 hours a week all ready to get I. The SPA and the damn thing dont work, in my mind way too expensive and it just will never work it aint worth the premium they tell you for for health benefits it is only a singular source of frustration and disappointment
- Pretty
Preferred solution: Fix the hot tub
User's recommendation: Donโt believe the ***
Hello Michael G! We would like to further assist you.
If you could please email our Service Department at support@thermospas.com with your information, a service technician will be able to respond within the next 24-48hrs to discuss this information with you. Best Regards, ThermoSpas Customer Experience Support
No refund yet
Made a down payment of 6700.00 dollars on 10/02/21,,, ran across a better deal from a private individual on 10/03/21,,, at which time I called the sales rep to cancel my order and refund my down payment., the check was cashed on the 10/04/21, and as of 10/18/21, there has been no refund. Seems strange it takes them 1 banking day to cash the check, and they drag their feet providing refunds
Preferred solution: Full refund
User's recommendation: dont get in a hurry expecting refunds
We sincerely apologize for the delay in your refund, as it does take some time for us to process and mail your refund check. We anticipate you will have your refund check within the next couple of weeks, if for some reason you have not received it by then please call us at 1-800-876-0158. Best Regards, ThermoSpas Customer Experience Support
About
, , ,
ThermoSpas Hot Tubs began as a Connecticut hot tub manufacturer in 1983 in Shelton, CT. in Wallingford, Connecticut. The added acres provided the ability for future expansion in years to come. In 1995, Thermo Spas' marketing department made a very risky decision and took their current strategy one step further. We terminated almost all dealers and embarked upon a direct-to-the-consumer sales campaign. For 2006 and beyond, as Thermo Spas expands into new territories and the International marketplace, a new management team has renewed its commitment to superior customer service and providing the most luxurious custom-built hot tubs at the best, affordable prices in the hot tub industry.
ThermoSpas Hot Tubs is ranked 90 out of 340 in Pools, Spas and Plumbing Supplies category
USA
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Hello William, Due to the limited information provided here, we are unable to identify you in order to contact you. If you could please reach out to support@***.com with your contact information so that we may better assist you.
We apologize for any inconvenience. Sincerely, ThermoSpas Customer Delight Team