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Bought the aquasisior for $ 18,000 dollars. Two of the front swim jets do not mix with oxygen. Called our technician, he took pictures and no reply. Had to call our sales person. She assured me I’ll take care of this. Still waiting.
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Company wrote 1 private and 1 public responses to the review from Oct 28.
ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

TreasuredPademelon356, I'm very sorry to hear that you're having issues with the jets on your hot tub. We are here to help and I'd like to put you directly in touch with a mem...

TreasuredPademelon356
TreasuredPademelon356

Two of the six swim jets do not mix with oxygen. Seems like a easy fix. It’s been over two months. Can you understand the frustration? My post must be over a certain number of...

#1390291
They do not repair, send us to Lancaster, leave you with trash in yard after installation, charge you $250 for each visit , yet no final resolution, it was an expensive mistake,, please dont fall victim to the sales pitches, deceit and lies
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Company wrote 1 public responses to the review from Oct 16.
ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Dear Anonymous, Thank you for taking the time to share your concerns. I would very much like to help work toward a resolution, however, without contact information I am limite...

#1382874
Having extreme trouble keeping the tub clear
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Company wrote 0 private and 1 public responses to the review from Oct 13.
ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Dear Customer, I'm very sorry to hear that you are having issues with your water quality. The good news is that in most cases it's a simple fix with an adjustment to chemicals...

1.3
#1380811
We bought it in September of 2017, it arrived in the 2nd week of November. There were 2 teenage boys and their father trying to get it on our deck. It’s very heavy and expensive. It works fine, it just doesn’t get used enough. I drained it and turned all the power off...
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Company wrote 1 public responses to the review from Oct 06.
ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Dear Customer, Thank you for sharing your feedback about your ownership experience. We've found that many of our customers report increased relaxation and better sleep with re...

#1375136
Lets begin at # 1. The week we were told to expect the spa happened one month after the date. #2. We ordered the Aquacisor and the plugs to use the equipment were blocked. #3 the three swim jets do not all mix with oxygen, those of you who have owned a spa know, adding...
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Company wrote 0 private and 1 public responses to the review from Sep 04.
Anonymous
Anonymous

Jury’s in!!! Not one, not two, but three! Wanted to buy a hot tub exactly like mine. They decided to go with another comany. They were waiting to see what level of service the...

TreasuredPademelon356
TreasuredPademelon356

Lots’s of people are waiting to see where this ends, Do you want to sell more hot tubs?

#1346741
Do you make hot tubs with hand rails for elderly.
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Company wrote 1 public responses to the review from Aug 18.
ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for your interest in ThermoSpas Hot Tubs! Yes, we do make products with handrails and there are several configurations to choose from. Each of our hot tubs is custom...

#1332833
I can’t get paidI’m an electrician that was hired by a homeowner to bring the power to one of thermal spa is hot tubs. They are over a week late and I couldn’t get ahold of anyone on the phone but the sales guy. I pretended to be a new buyer and he fed me so full of...
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Company wrote 1 public responses to the review from Jul 08.
ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Anonymous, If you would like to privately message me back with your contact information I would be glad to put you in touch with someone to speak with regarding your payment q...

#1298421
I had an appointment with "ThermoSpas" to come to my house to discuss the purchase of a swim spa and to look at the property and figure out the best place to put it. I discussed it ahead of time with my husband, we both reviewed the online site information. The day...
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Company wrote 0 private and 1 public responses to the review from Jul 05.
ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

ColossalBird,Thank you for reaching out. I apologize for the inconvenience that some of our companies practices may have caused you. I absolutely understand the importance of ...

HotSpringSpa
HotSpringSpa

“Hello - we are so sorry to hear about your experience, especially considering your genuine interest in a Swim Spa! We are Watkins Wellness, the maker of the Endless Pools Fit...

1.0
I didn't like
  • Customer experience
#1296133
I would NEVER recommend Thermospa unless you have money you do not need. We purchased the Park Elite for $9100 in 2002 (was not cheap). It had numerous Leaks on the hoses, when pump 1 ran it was very loud and after 4 years bubbles started to appear all over the inner...
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Company wrote 0 private and 2 public responses to the review from Jul 04.
ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Dear RoyalPlaice,I’m sorry to hear that you had issues with your 2002 hot tub purchase. The product you purchased was sold and manufactured by the previous ThermoSpas company ...

#1295771

Contact ThermoSpas Hot Tubs

Mailing Address:
ThermoSpas, Inc.
10 Research Parkway, Ste 300
Wallingford, Connecticut 06492
United States
Phone:
(800) 876-0158
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Tried for a couple of days now to get a price on this hot tub. I have had tubs before and will be buying this week, but thermospa wants to do some in home sales pitch. I won't play. Sad because they have good reviews on the tub.....Its 2018...put your prices on the...
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Company wrote 0 private and 1 public responses to the review from Jun 11.
ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

I apologize for your frustration with our sales process and can understand how you would desire online pricing. Unlike pre-fabricated hot tub manufacturers, each of our hot tu...

#1277876