Most helpful reviews first
When we bought our tub, we were thrilled. We got a bit of a discount because a previous buyer backed out of their deal. After a couple of years, the shell began to crack. We found out later that the company was involved in a lawsuit with the company who supplied the...Read more
Company wrote 0 private and 1 public responses to the review from Jan 02.
Salesman Burt came to my home last night we have our site prepped already with slab and electric as we previously had a tub there. Took 2 and 1/2 hours to get to basics of choices and prices even though we are experienced tub owners!! Pricing came in at an affordable...Read more
Company wrote 1 public responses to the review from Oct 20, 2017.
Just had my hottub delivered. It was way too big for the space. When the rep came out initially, he measured the space and told us that the tub would fit with enough space to walk around the tub. Once the tub was placed there, the back of the tub was touching our deck...Read more
Company wrote 1 public responses to the review from Nov 14, 2017.
Tried for a couple of days now to get a price on this hot tub. I have had tubs before and will be buying this week, but thermospa wants to do some in home sales pitch. I won't play. Sad because they have good reviews on the tub.....Its 2018...put your prices on the...Read more
Company wrote 0 private and 1 public responses to the review from Jun 11.
We bought a Thermospa hot tub, and only used it a couple times. After the first time we set in it and returned a day or two later, I opened it up and the head rest was floating in it. We called and a worker came out and glued them back. Then we had them out for another...Read more
Company wrote 0 public responses to the review from Oct 21, 2013.
I had an appointment with "ThermoSpas" to come to my house to discuss the purchase of a swim spa and to look at the property and figure out the best place to put it. I discussed it ahead of time with my husband, we both reviewed the online site information. The day...Read more
Company wrote 0 private and 1 public responses to the review from Jul 05.
I didn't like
- Customer experience
Zero Stars, Don't know if this is a company or if I have been coned. Rep? Joe Muolo came to my house on 7/7/2017. After looking on line I decided I liked this spa. Ignorance took over I found myself giving a check to a stranger for $2500. He promised me he would be at...Read more
Company wrote 1 public responses to the review from Sep 10, 2017.
Lets begin at # 1. The week we were told to expect the spa happened one month after the date. #2. We ordered the Aquacisor and the plugs to use the equipment were blocked. #3 the three swim jets do not all mix with oxygen, those of you who have owned a spa know, adding...Read more
Company wrote 0 private and 1 public responses to the review from Sep 04.
ThermoSpas protects their pricing like they were nuclear launch codes. I called twice to try and get a price range for a Maui tub. Both time I came away empty handed. I told them I need budgetary pricing to see what tub was in my price range. After fifteen minutes of...Read more
Company wrote 3 public responses to the review from Jul 29, 2017.
Bought the aquasisior for $ 18,000 dollars. Two of the front swim jets do not mix with oxygen. Called our technician, he took pictures and no reply. Had to call our sales person. She assured me I’ll take care of this. Still waiting.Read more
Company wrote 1 private and 1 public responses to the review from Oct 28.
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