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When we bought our tub, we were thrilled. We got a bit of a discount because a previous buyer backed out of their deal. After a couple of years, the shell began to crack. We found out later that the company was involved in a lawsuit with the company who supplied the...
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Company wrote 0 private and 1 public responses to the review from Jan 02.
ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Our understanding of the relevant facts is that you purchased a Thermospas® hot tub in or about 2002, and are now having an issue with the shell surface and requesting repairs...

1.6
#1160676
Salesman Burt came to my home last night we have our site prepped already with slab and electric as we previously had a tub there. Took 2 and 1/2 hours to get to basics of choices and prices even though we are experienced tub owners!! Pricing came in at an affordable...
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Company wrote 1 public responses to the review from Oct 20, 2017.
Anonymous
Lloyd

you have help me make up my mind.

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

We would like to learn more about your experience with our sales person, as it's disappointing to hear that you've had a poor experience. Would you like to speak with a member...

1.3
#1117606
Just had my hottub delivered. It was way too big for the space. When the rep came out initially, he measured the space and told us that the tub would fit with enough space to walk around the tub. Once the tub was placed there, the back of the tub was touching our deck...
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Company wrote 1 public responses to the review from Nov 14, 2017.
Anonymous
Donna

This same issue happened to a very close friend of mine. She is a senior citizen on a limited income and experienced almost the same exact issue. Except the tub she purchased ...

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Hello, I followed up with our Service Director today and see that we were able to provide service and that your concerns are reported as resolved. If there is anything else we...

#1131143
Tried for a couple of days now to get a price on this hot tub. I have had tubs before and will be buying this week, but thermospa wants to do some in home sales pitch. I won't play. Sad because they have good reviews on the tub.....Its 2018...put your prices on the...
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Company wrote 0 private and 1 public responses to the review from Jun 11.
ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

I apologize for your frustration with our sales process and can understand how you would desire online pricing. Unlike pre-fabricated hot tub manufacturers, each of our hot tu...

#1277876
We bought a Thermospa hot tub, and only used it a couple times. After the first time we set in it and returned a day or two later, I opened it up and the head rest was floating in it. We called and a worker came out and glued them back. Then we had them out for another...
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Company wrote 0 public responses to the review from Oct 21, 2013.
Anonymous
macks

Our hot tub has been fantastic right from the first day of install.

Anonymous
anml

I have the same issue. I stubbornly went against the reviews because I really wanted a hot tub with all of these jets. I looked at so many, and again stubbornly decided to b...

#453508
I had an appointment with "ThermoSpas" to come to my house to discuss the purchase of a swim spa and to look at the property and figure out the best place to put it. I discussed it ahead of time with my husband, we both reviewed the online site information. The day...
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Company wrote 0 private and 1 public responses to the review from Jul 05.
ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

ColossalBird,Thank you for reaching out. I apologize for the inconvenience that some of our companies practices may have caused you. I absolutely understand the importance of ...

HotSpringSpa
HotSpringSpa

“Hello - we are so sorry to hear about your experience, especially considering your genuine interest in a Swim Spa! We are Watkins Wellness, the maker of the Endless Pools Fit...

1.0
I didn't like
  • Customer experience
#1296133
Zero Stars, Don't know if this is a company or if I have been coned. Rep? Joe Muolo came to my house on 7/7/2017. After looking on line I decided I liked this spa. Ignorance took over I found myself giving a check to a stranger for $2500. He promised me he would be at...
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Company wrote 1 public responses to the review from Sep 10, 2017.
ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Mr. Anderson, We were unable to complete fulfillment due to your refusal to accept the product on the scheduled delivery day, not because we failed to deliver your order. Desp...

1.0
I didn't like
  • Thermosapas
#1099077
Lets begin at # 1. The week we were told to expect the spa happened one month after the date. #2. We ordered the Aquacisor and the plugs to use the equipment were blocked. #3 the three swim jets do not all mix with oxygen, those of you who have owned a spa know, adding...
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Company wrote 0 private and 1 public responses to the review from Sep 04.
Anonymous
Anonymous

Jury’s in!!! Not one, not two, but three! Wanted to buy a hot tub exactly like mine. They decided to go with another comany. They were waiting to see what level of service the...

TreasuredPademelon356
TreasuredPademelon356

Lots’s of people are waiting to see where this ends, Do you want to sell more hot tubs?

#1346741
ThermoSpas protects their pricing like they were nuclear launch codes. I called twice to try and get a price range for a Maui tub. Both time I came away empty handed. I told them I need budgetary pricing to see what tub was in my price range. After fifteen minutes of...
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Company wrote 3 public responses to the review from Jul 29, 2017.
Anonymous
Eric

I am experiencing the same thing... just give me the same price sheet their sales people use. I have an appt tonight for them to stop by with prices, but the wife and I have d...

Anonymous
Chris T

I don't want to input info but also would like estimated price range for basic to mid model spa, just to see if it is something I may be interested in

#1081137

Contact ThermoSpas Hot Tubs

Mailing Address:
ThermoSpas, Inc.
10 Research Parkway, Ste 300
Wallingford, Connecticut 06492
United States
Phone:
(800) 876-0158
More
Bought the aquasisior for $ 18,000 dollars. Two of the front swim jets do not mix with oxygen. Called our technician, he took pictures and no reply. Had to call our sales person. She assured me I’ll take care of this. Still waiting.
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Company wrote 1 private and 1 public responses to the review from Oct 28.
ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

TreasuredPademelon356, I'm very sorry to hear that you're having issues with the jets on your hot tub. We are here to help and I'd like to put you directly in touch with a mem...

TreasuredPademelon356
TreasuredPademelon356

Two of the six swim jets do not mix with oxygen. Seems like a easy fix. It’s been over two months. Can you understand the frustration? My post must be over a certain number of...

#1390291