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We bought a Thermospa hot tub, and only used it a couple times. After the first time we set in it and returned a day or two later, I opened it up and the head rest was floating in it. We called and a worker came out and glued them back. Then we had them out for another...
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Anonymous
macks

Our hot tub has been fantastic right from the first day of install.

Anonymous
anml

I have the same issue. I stubbornly went against the reviews because I really wanted a hot tub with all of these jets. I looked at so many, and again stubbornly decided to b...

#453508
ThermoSpas protects their pricing like they were nuclear launch codes. I called twice to try and get a price range for a Maui tub. Both time I came away empty handed. I told them I need budgetary pricing to see what tub was in my price range. After fifteen minutes of...
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Anonymous
Eric

I am experiencing the same thing... just give me the same price sheet their sales people use. I have an appt tonight for them to stop by with prices, but the wife and I have d...

Anonymous
Chris T

I don't want to input info but also would like estimated price range for basic to mid model spa, just to see if it is something I may be interested in

#1081137
When we bought our tub, we were thrilled. We got a bit of a discount because a previous buyer backed out of their deal. After a couple of years, the shell began to crack. We found out later that the company was involved in a lawsuit with the company who supplied the...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Our understanding of the relevant facts is that you purchased a Thermospas® hot tub in or about 2002, and are now having an issue with the shell surface and requesting repairs...

1.6
#1160676
Salesman Burt came to my home last night we have our site prepped already with slab and electric as we previously had a tub there. Took 2 and 1/2 hours to get to basics of choices and prices even though we are experienced tub owners!! Pricing came in at an affordable...
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1.3
#1117606
Zero Stars, Don't know if this is a company or if I have been coned. Rep? Joe Muolo came to my house on 7/7/2017. After looking on line I decided I liked this spa. Ignorance took over I found myself giving a check to a stranger for $2500. He promised me he would be at...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Mr. Anderson, We were unable to complete fulfillment due to your refusal to accept the product on the scheduled delivery day, not because we failed to deliver your order. Desp...

1.0
I didn't like
  • Thermosapas
#1099077
ThermoSpas Hot Tubs - Customer Care Review
ThermoSpas Hot Tubs - Customer Care Review
ThermoSpas Hot Tubs - Customer Care Review
Thermaspa's customer service is horrific. It has been a nightmare from when the original salesman referred to me as a "gimp" to recent concern on having this unexplainable rust due to their poor workmanship. Their reply..it was out of warranty, "my fault" and the...
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Anonymous
Kevin a

Was going to order good thing I read review

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Dear ThermoSpas Customer, I am sorry to hear that you have had a poor experience not only with our product but with a member of our team. I would like to help resolve these is...

1.3
#991314
Just had my hottub delivered. It was way too big for the space. When the rep came out initially, he measured the space and told us that the tub would fit with enough space to walk around the tub. Once the tub was placed there, the back of the tub was touching our deck...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Hello, I followed up with our Service Director today and see that we were able to provide service and that your concerns are reported as resolved. If there is anything else we...

#1131143
We received our new Manhattan Silver Tub 7/1/17. Sales guy was nice enough, left a business card and said call anytime, problem with that, he NEVER answers or returns calls. We were excited when our tub was delivered 3 weeks early, just in time for the holiday weekend....
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

I'm very sorry to hear about the electric issues you are having with your new Hot Tub and I'd like to help get prompt service on your way. This post is anonymous and there is ...

3.8
I liked
  • Main 1800 customer service
  • Delivery
I didn't like
  • Unbelievablly poor quality
#1068901
I have a new Thermo Spa hot tub that has been in service only 6 months. It is leaking water. I called for a tech to come out a week ago. They said it would be 24 to 48 hours. I heard nothing and on the 4th day I called my salesman. He could not get anything...
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Anonymous
Andres Lopez

Thermospa's service techs were ALL let go on 1/21/12. That year Jacuzzi brand bought Thermospas and Jacuzzi does not have Factory Trained Techs. Don't know about now but bac...

Anonymous
Joanna Snow

Wow! What a reply ! The tubs look good as in customizing. But reviews and answers like this have put me off

I didn't like
  • Unbelivablly poor quality and service with new spa
  • Unbelivablly poor service with new spa
#925839

Contact ThermoSpas Hot Tubs

Mailing Address:
ThermoSpas, Inc.
155 East Street
Wallingford, CT 06492
Phone:
(800) 876-0158
More
We bought our spa well over 10 years ago. It has been useless all but 2 of those years due to bubbling and cracking shell. We complained to thermospa at that time. We also found out they were in the process of suing the acrylic manufacturer they used to produce these...
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jmvinson
jmvinson

Update. I apologize this update is so late. Frankly, I'm so fed up with their song and dance routine that I'm finally giving up. Trust me when I say "they are all lip service"...

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Please call our National Service Director, Michael Tierney, at 800-876-0158 x32136 to discuss your issues. Thank you, Elle