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They do not repair, send us to Lancaster, leave you with trash in yard after installation, charge you $250 for each visit , yet no final resolution, it was an expensive mistake,, please dont fall victim to the sales pitches, deceit and lies
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Dear Anonymous, Thank you for taking the time to share your concerns. I would very much like to help work toward a resolution, however, without contact information I am limite...

#1382874
Having extreme trouble keeping the tub clear
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Dear Customer, I'm very sorry to hear that you are having issues with your water quality. The good news is that in most cases it's a simple fix with an adjustment to chemicals...

1.3
#1380811
We bought it in September of 2017, it arrived in the 2nd week of November. There were 2 teenage boys and their father trying to get it on our deck. It’s very heavy and expensive. It works fine, it just doesn’t get used enough. I drained it and turned all the power off...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Dear Customer, Thank you for sharing your feedback about your ownership experience. We've found that many of our customers report increased relaxation and better sleep with re...

#1375136
Lets begin at # 1. The week we were told to expect the spa happened one month after the date. #2. We ordered the Aquacisor and the plugs to use the equipment were blocked. #3 the three swim jets do not all mix with oxygen, those of you who have owned a spa know, adding...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

DoubtfulParakeet, Thank you for providing a review of your hot tub experience and I'm sorry to hear you are experiencing issues with your jets. I would like to assist with get...

#1346741
Do you make hot tubs with hand rails for elderly.
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for your interest in ThermoSpas Hot Tubs! Yes, we do make products with handrails and there are several configurations to choose from. Each of our hot tubs is custom...

#1332833
I can’t get paidI’m an electrician that was hired by a homeowner to bring the power to one of thermal spa is hot tubs. They are over a week late and I couldn’t get ahold of anyone on the phone but the sales guy. I pretended to be a new buyer and he fed me so full of...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Anonymous, If you would like to privately message me back with your contact information I would be glad to put you in touch with someone to speak with regarding your payment q...

#1298421
I had an appointment with "ThermoSpas" to come to my house to discuss the purchase of a swim spa and to look at the property and figure out the best place to put it. I discussed it ahead of time with my husband, we both reviewed the online site information. The day...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

ColossalBird,Thank you for reaching out. I apologize for the inconvenience that some of our companies practices may have caused you. I absolutely understand the importance of ...

HotSpringSpa
HotSpringSpa

“Hello - we are so sorry to hear about your experience, especially considering your genuine interest in a Swim Spa! We are Watkins Wellness, the maker of the Endless Pools Fit...

1.0
I didn't like
  • Customer experience
#1296133
I would NEVER recommend Thermospa unless you have money you do not need. We purchased the Park Elite for $9100 in 2002 (was not cheap). It had numerous Leaks on the hoses, when pump 1 ran it was very loud and after 4 years bubbles started to appear all over the inner...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Dear RoyalPlaice,I’m sorry to hear that you had issues with your 2002 hot tub purchase. The product you purchased was sold and manufactured by the previous ThermoSpas company ...

#1295771
Tried for a couple of days now to get a price on this hot tub. I have had tubs before and will be buying this week, but thermospa wants to do some in home sales pitch. I won't play. Sad because they have good reviews on the tub.....Its 2018...put your prices on the...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

I apologize for your frustration with our sales process and can understand how you would desire online pricing. Unlike pre-fabricated hot tub manufacturers, each of our hot tu...

#1277876

Contact ThermoSpas Hot Tubs

Mailing Address:
ThermoSpas, Inc.
10 Research Parkway, Ste 300
Wallingford, Connecticut 06492
United States
Phone:
(800) 876-0158
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When we bought our tub, we were thrilled. We got a bit of a discount because a previous buyer backed out of their deal. After a couple of years, the shell began to crack. We found out later that the company was involved in a lawsuit with the company who supplied the...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Our understanding of the relevant facts is that you purchased a Thermospas® hot tub in or about 2002, and are now having an issue with the shell surface and requesting repairs...

1.6
#1160676