I was given a 2.5 year old Thermospa recently. Thermospa recommended a moving compny for me and I used then for $500.
The move was uneventful and all was well. My electrician wired the span and we were great for 6 weeks. While in the tub the other night the GFI breaker tripped. By the process of elimination we found that the circulation pump is shorted out.
After calling ThermoSpa we were told tha thte warranty that the original owner bought is not transferable as they originally told him and I can't purchase my own as the spa needs repairs. The biggest issue is that the jet over the pump had a leak last year and was replaced. It is this leak that corroded the pump and made it fail. No customer service and a POS $10,000 hot tub that has needed repairs 4x in the last 2.5 years.
I would never purchase anything from this company.
I will get my chemicals and accessories elsewhere.
Review about: Thermospas Hot Tubs Hot Tub.