I purchased a tub from thermospa in 2008 and it was not what was ordered, after much to do they sent me another tub and another 3500. this made the total almost 18,000.
the light inside was held together with electrical tape.
I notified thermos pa that my cover was leaking and under warranty in Sept.2010. I spoke and sent pictures. I was told the cover company was on vacation, they didn't have to cover the whole thing, etc. etc. I told them I would give them time to at least contact the cover company. I wanted and answer as to what they covered. I contacted thermospa on Sept. 22.2010, and it is now Jan. 30,2011`. this is an unreliable company.
Review about: Thermospas Hot Tubs Hot Tub.