Purchased a thermospa tub in 2000. Have had a few issues the spa over the years.
Bubbling shell of the spa. They fixed this, no complaint there. In the fall of 2009 called an made an appointment regarding a problem with the spa not heating. Well it will be about 2 weeks.
Confirmed the day. Went into work and requested the day off, so I would be available for this appointment in 2 weeks. They are not available in the nyc area as often as they profess when you buy the spa. The day of the scheduled appointment it is getting late in the day.
I call Thermospa to find out where the technician is. They tell me they are not coming today. We can schedule for later in the week. No accomodation for my day off.
Wasting my time. You can be on hold waiting to speak to customer service and clean the house before they pick up. I would not recommend this company.
Gone down hill in the past few years. Will shop locally from now on.
Review about: Thermospas Hot Tubs Hot Tub.
Monetary Loss: $9000.