Mark, a manager for ThermoSpa claims that Thermo Spa is NOT responsible for Warranties on THIER SPA.
Our ThermoSpa Park Ave Platinum that was purchased thru ClassicSpa, who is Out of Business, has Broken Again! The connection T for the Ozone Sanitation system keeps breaking. We received the Spa on 8/30/07. On 12/18/09 we ordered parts to replace the defective "T" and on 12/30/09 we called to find out that the parts were not shipped, as promised, and that the Parts may not be available! To add insult to injury, Mark said that they could not check our order, check parts availability, or do ANYTHING until 01/04/10.
We live in the Mid-Atlantic region. last nights low- 17degrees.
THE WORST CUTOMER SERVICE EVER!
Review about: Thermospas Hot Tubs Hot Tub.
Monetary Loss: $11.