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We thought this was a good company,WRONG!Their after sales service stinks.

Can,t get an answer or return call from anyone about accessories not delivered. Would not use these guys ever again. Run away and run fast. Everytime you call you get a different answer and no one seems to be in charge.

I can't believe it take 2 montths to make a set of steps and two cabinets, and then no one can give you an estimated time of arrival.

We keep hearing 7-10 days, that was 4 weeks ago.Customer service is truly dead at this palce.

Monetary Loss: $20.

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Anonymous
#133480

I am sorry to hear that you have experienced these issues with our company. ThermoSpas strives to give the best customer service possible but we realize there is always room for improvement. Please contact me directly to resolve your concerns.

Best Regards,

Shelly Favaro

Customer Relations Manager

ThermoSpas Inc.

customerresolution@thermospas.com

(800)876-0158

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