i purchased a lexington elite in may 2005, for almost 8000.00. from the start it was plagued with water leaks.
the tech that was comming out was more interested in my wife then fixing my tub. i eventually found the leak. then sparky cobbled up the job and it still seeps today. then my electrical board gave out.
i have a written 10 year 100% warranty on electrical componants, with a 100.00 copay. on the bottom of the warranty it says " prices subject to change without notice." chris now says that means they only have to give me 25% of the cost of the board. seems to me, that means, we hold the cards, and we can change the game anytime we want to.
typical run around. never, i mean never, would i recommend one of these pieces of *** on my worst enemy.
Product or Service Mentioned: Thermospas Hot Tubs Hot Tub.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: send me the board and ill hire someone to put it in, or send someone other then sparky to fix this damn tub.
I didn't like: Warrantys not honored.