Product: Thermospas Hot Tubs Customer Care Clear all filters (11 of 11 reviews match)
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ThermoSpas protects their pricing like they were nuclear launch codes.I called twice to try and get a price range for a Maui tub. Both time I came away empty handed. I told them I need budgetary pricing to see what tub was in my price range. After fifteen minutes of...
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Anonymous
Eric

I am experiencing the same thing... just give me the same price sheet their sales people use. I have an appt tonight for them to stop by with prices, but the wife and I have d...

Anonymous
Chris T

I don't want to input info but also would like estimated price range for basic to mid model spa, just to see if it is something I may be interested in

Product
Thermospas Hot Tubs Customer Care
#1081137
I just called the service Dept.Today 2-7-17 wanted to return parts I purchased over a year ago, and also purchase a new cover and chemicals, the parts are about $250 estimated never took out of the box. I was told that over 90 days that they would not be excepted. I've...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for reaching out to us. I will forward your information along to our Service Manager who will call you on the phone number provided in your message. Regards, Elle, T...

Product
Thermospas Hot Tubs Customer Care
#1004151
ThermoSpas Hot Tubs - Customer Care Review
ThermoSpas Hot Tubs - Customer Care Review
ThermoSpas Hot Tubs - Customer Care Review
Thermaspa's customer service is horrific.It has been a nightmare from when the original salesman referred to me as a "gimp" to recent concern on having this unexplainable rust due to their poor workmanship. Their reply..it was out of warranty, "my fault" and the...
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Anonymous
Kevin a

Was going to order good thing I read review

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Dear ThermoSpas Customer, I am sorry to hear that you have had a poor experience not only with our product but with a member of our team. I would like to help resolve these is...

1.3
Product
Thermospas Hot Tubs Customer Care
#991314
Mr.Tierney, I just wanted to let you know about Michael Mandigo, his assistance with my spa problem was outstanding.Employees like Michael are a real asset to any corporation. I've dealt with him before and his care and concern are commendable. He is always...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

We've passed along your praise and appreciate the positive feedback! Enjoy your summer with your ThermoSpas! ~ Elle

ThermoSpas Hot Tubs Pompton Plains, New Jersey
Product
Thermospas Hot Tubs Customer Care
I liked
  • Customer service
#854342
after a in home demo and pitch, I started pricing the deck and power needs.I emailed the salesman (he did not leave me a number to call him) with a question and a week later I still have not heard nothing back. Yesterday I went to an annual hot tub show in the area...
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Anonymous
Anonymous

Can you contact me at 281-338-1925. I would like more info on your spa. Please call Lila.

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for letting us know about your sales experience, Donald. I'm sorry you have not received timely communication--that is by no means up to our standards. I have alerte...

1.3
Product
Thermospas Hot Tubs Customer Care
#847717
We purchased a Concord Gold Spa on 6/27/2014 and have had nothing but trouble since before we even received the hot tub! To begin with, these pro's 'drop-shipped' the wrong hot tub! That's right. My husband taking a day off work had to CONVINCE the 2 person (one with a...
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Anonymous
Anonymous

Well maybe honda builds one? You should look.

1.0
Product
Thermospas Hot Tubs Customer Care
#683828
I have had my Thermospa hot tub for a number of yrs now. It's my second hot tub. From the minute we made the purchase till now (almost 5 yrs)from the instant the tub was installed it was nothing but trouble when dealing with CS. We developed a scale problem that I have...
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Product
Thermospas Hot Tubs Customer Care
#398003
I went the entire summer without use of my Hot Tub due to long backorders on parts and waiting a month or more to have a technician come out to install the parts. One of the problems could have been avoided if someone had responded to a ticket I opened online but was...
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Anonymous
Mark

Thermospas did file bankruptcy so all of us have no warranty. Jacuzzi buys them now makes in Mexico and the leader Is still the guy who ran the company in the ground. Have ...

Anonymous
joe

What is the problem with the spa

Product
Thermospas Hot Tubs Customer Care
#349306
Bought a Thermospa in dec 2009. They convinced me to get the warrrenty for 1200 dollars and know the heating element went. But had to call my own contractor to do everything. Basically Thermospa told me to to take care of it myself. They were rude. Never buy a spa...
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ThermoSpas Hot Tubs Brodnax, Virginia
Product
Thermospas Hot Tubs Customer Care
#297627
Five years after spending $16,000 on a tub, the company could care less about servicing a product that seems made to break down and leak. They are incompetent and one person sends you to another to another and no one gets anything done. It would be a great tub, lots...
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Anonymous
m

i especially like how they ask you to open the side of the tub and \"check the couplings\" for leakage....when they are here every year fixing the same *** thing!!!!

Product
Thermospas Hot Tubs Customer Care
#203336