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1.3

Thermaspa's customer service is horrific. It has been a nightmare from when the original salesman referred to me as a "gimp" to recent concern on having this unexplainable rust due to their poor workmanship.

Their reply..it was out of warranty, "my fault" and the "service rep" hung up on me. Really??

Reason of review: Poor customer service.

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Did you get your issues resolved?

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Was going to order good thing I read review

ThermoSpas

Dear ThermoSpas Customer, I am sorry to hear that you have had a poor experience not only with our product but with a member of our team. I would like to help resolve these issues and get you in touch with the right people.

If you could please message be back with your name and phone number I will escalate your concerns to a member of our management team. Sincerely~ Elle, ThermoSpas Hot Tubs

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