Product: Thermospas Hot Tubs Hot Tub Clear all filters (0 of 132 reviews match)
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Spend tour money wisely and go elsewhere, I have had my Hot tub a little over a week now and when delivered they tell the drivers to not tell you about the missing lid and other promised products from the offer that was in place at the time of ordering until the tub is...
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1.0
Product
Thermospas Hot Tubs Hot Tub
#1295921
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When we bought our tub, we were thrilled.We got a bit of a discount because a previous buyer backed out of their deal. After a couple of years, the shell began to crack. We found out later that the company was involved in a lawsuit with the company who supplied the...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Our understanding of the relevant facts is that you purchased a Thermospas® hot tub in or about 2002, and are now having an issue with the shell surface and requesting repairs...

1.6
Product
Thermospas Hot Tubs Hot Tub
#1160676
I have tried to contact this company via email, the contact us page on their web site and telephone to set up a delivery time as per their instructions on their web site. After many attempts over 2-3 days, there has been absolutely no response at all. I have honestly...
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Product
Thermospas Hot Tubs Hot Tub
#1149005
Reply to reviews
Just had my hottub delivered.It was way too big for the space. When the rep came out initially, he measured the space and told us that the tub would fit with enough space to walk around the tub. Once the tub was placed there, the back of the tub was touching our deck...
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Anonymous
Donna

This same issue happened to a very close friend of mine. She is a senior citizen on a limited income and experienced almost the same exact issue. Except the tub she purchased ...

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Hello, I followed up with our Service Director today and see that we were able to provide service and that your concerns are reported as resolved. If there is anything else we...

Product
Thermospas Hot Tubs Hot Tub
#1131143
We received our new Manhattan Silver Tub 7/1/17. Sales guy was nice enough, left a business card and said call anytime, problem with that, he NEVER answers or returns calls. We were excited when our tub was delivered 3 weeks early, just in time for the holiday weekend....
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

I'm very sorry to hear about the electric issues you are having with your new Hot Tub and I'd like to help get prompt service on your way. This post is anonymous and there is ...

3.8
Product
Thermospas Hot Tubs Hot Tub
I liked
  • Main 1800 customer service
  • Delivery
I didn't like
  • Unbelievablly poor quality
#1068901
Twice my tub leaked out of the bottom within 2 weeks of delivery. Horrible service, horrible product. Just wish I'd saved my 9k money and bought something else.
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

I am sorry to hear about the issues you have experienced and would like to put you in touch with one of our service managers. If you would like to be contacted directly please...

Product
Thermospas Hot Tubs Hot Tub
#988452
I have a new Thermo Spa hot tub that has been in service only 6 months. It is leaking water. I called for a tech to come out a week ago. They said it would be 24 to 48 hours. I heard nothing and on the 4th day I called my salesman. He could not get anything...
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Anonymous
Andres Lopez

Thermospa's service techs were ALL let go on 1/21/12. That year Jacuzzi brand bought Thermospas and Jacuzzi does not have Factory Trained Techs. Don't know about now but bac...

Anonymous
Joanna Snow

Wow! What a reply ! The tubs look good as in customizing. But reviews and answers like this have put me off

Product
Thermospas Hot Tubs Hot Tub
I didn't like
  • Unbelivablly poor quality and service with new spa
  • Unbelivablly poor service with new spa
#925839
Hi. We just had our "wonderful spa delivered today and guess what happened when we went to fill it with water----leak!!!!! And of course the representative that came to our house and took out money is not available, nor is the company. God forbid if anything happens...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for taking the time to share your feedback and concerns. I know our service manager would be interested in following up with you personally to better understand the ...

1.1
Kemp, Texas
Product
Thermospas Hot Tubs Hot Tub
#909466
We bought our spa well over 10 years ago.It has been useless all but 2 of those years due to bubbling and cracking shell. We complained to thermospa at that time. We also found out they were in the process of suing the acrylic manufacturer they used to produce these...
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jmvinson
jmvinson

Update. I apologize this update is so late. Frankly, I'm so fed up with their song and dance routine that I'm finally giving up. Trust me when I say "they are all lip service"...

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Please call our National Service Director, Michael Tierney, at 800-876-0158 x32136 to discuss your issues. Thank you, Elle

1.0
Product
Thermospas Hot Tubs Hot Tub
#851983
I purchase a thermo spa in 2014, since delivery it was been a nightmare of problem and repairs. Thermo spa boast about how great their spas are well that's a joke. Since delivery I have had to replace the outside panels due to buckling, replace jets inside, replace...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for reaching out. I'm sincerely sorry to hear that you've had issues with our parts and services and can understand your frustration. I have looked into your service...

1.5
Waddell, Arizona
Product
Thermospas Hot Tubs Hot Tub
I didn't like
  • Quality of the spa is very poor
#812260