Product: Thermospas Hot Tubs Hot Tub Clear all filters (129 of 129 reviews match)
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Just had my hottub delivered.It was way too big for the space. When the rep came out initially, he measured the space and told us that the tub would fit with enough space to walk around the tub. Once the tub was placed there, the back of the tub was touching our deck...
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Product
Thermospas Hot Tubs Hot Tub
#1131143
We received our new Manhattan Silver Tub 7/1/17. Sales guy was nice enough, left a business card and said call anytime, problem with that, he NEVER answers or returns calls. We were excited when our tub was delivered 3 weeks early, just in time for the holiday weekend....
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

I'm very sorry to hear about the electric issues you are having with your new Hot Tub and I'd like to help get prompt service on your way. This post is anonymous and there is ...

3.8
Product
Thermospas Hot Tubs Hot Tub
I liked
  • Main 1800 customer service
  • Delivery
I didn't like
  • Unbelievablly poor quality
#1068901
Twice my tub leaked out of the bottom within 2 weeks of delivery. Horrible service, horrible product. Just wish I'd saved my 9k money and bought something else.
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

I am sorry to hear about the issues you have experienced and would like to put you in touch with one of our service managers. If you would like to be contacted directly please...

Product
Thermospas Hot Tubs Hot Tub
#988452

Thermospas Hot Tubs Hot Tub Review

#642115
2.0
Details
It's the worst hot tub
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Diversity of Products or Services
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Thermospas Hot Tubs Hot Tub Review

#559556
Never got a full view of all hot tubs did not get my dad of your product and did not get the 1000 dollar coupon the rep made it sound like she was giving me that everything the TV ad offered she never offered
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Thermospas Hot Tubs Hot Tub Review

#507732
I ordered thermaspa in April Still don't have it. I thought by their ad all u had to do is plug in. Not so. It also takes as many chemicals as my 18 Yr old tub. Made a deposit and was supposed to be returned with doctors rx for tub. They won't return it until two weeks after delivery. I'm hiring an atty to get my money and rid these people .
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Thermospas Hot Tubs Hot Tub Review

#497877
I have to say never buy a hot tub from thermospa, they lie and don't make good on their warranty or their promises, their customer service are rude and not help full. I wasted so much money and I don't want others to do the same. Their salesmen are top notch liers, don't let them hook you into a deal that is very costly.
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I have a new Thermo Spa hot tub that has been in service only 6 months. It is leaking water. I called for a tech to come out a week ago. They said it would be 24 to 48 hours. I heard nothing and on the 4th day I called my salesman. He could not get anything...
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Anonymous
Joanna Snow

Wow! What a reply ! The tubs look good as in customizing. But reviews and answers like this have put me off

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for bringing your concern to our attention. We have brought the issue to of our Service Director and have replied with the specifics of your resolution through your ...

Product
Thermospas Hot Tubs Hot Tub
I didn't like
  • Unbelivablly poor quality and service with new spa
  • Unbelivablly poor service with new spa
#925839
Hi. We just had our "wonderful spa delivered today and guess what happened when we went to fill it with water----leak!!!!! And of course the representative that came to our house and took out money is not available, nor is the company. God forbid if anything happens...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for taking the time to share your feedback and concerns. I know our service manager would be interested in following up with you personally to better understand the ...

1.1
ThermoSpas Hot Tubs Kemp, Texas
Product
Thermospas Hot Tubs Hot Tub
#909466
We bought our spa well over 10 years ago.It has been useless all but 2 of those years due to bubbling and cracking shell. We complained to thermospa at that time. We also found out they were in the process of suing the acrylic manufacturer they used to produce these...
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jmvinson
jmvinson

Update. I apologize this update is so late. Frankly, I'm so fed up with their song and dance routine that I'm finally giving up. Trust me when I say "they are all lip service"...

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Please call our National Service Director, Michael Tierney, at 800-876-0158 x32136 to discuss your issues. Thank you, Elle

1.0
Product
Thermospas Hot Tubs Hot Tub
#851983
I purchase a thermo spa in 2014, since delivery it was been a nightmare of problem and repairs. Thermo spa boast about how great their spas are well that's a joke. Since delivery I have had to replace the outside panels due to buckling, replace jets inside, replace...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

Thank you for reaching out. I'm sincerely sorry to hear that you've had issues with our parts and services and can understand your frustration. I have looked into your service...

1.5
ThermoSpas Hot Tubs Waddell, Arizona
Product
Thermospas Hot Tubs Hot Tub
I didn't like
  • Quality of the spa is very poor
#812260
After having a Royal Spa that lasted close to 15 years, we waivered on whether staying with Royal Spa or going with ThermaSpa. ThermaSpa says they do installation, well that amounts to putting in place and then they want you to have other people handy to assist with...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

We are sorry you had such a poor experience with the delivery and installation of your hot tub. We do our best to deliver the best service possible and apologize if we did not...

Product
Thermospas Hot Tubs Hot Tub
I didn't like
  • Quality
#807827
What are the addresses and phone numbers to the Culver City and Los Angeles show room. Why are you not giving out the addresses and phone numbers of the store locations ? Are you still doing the late night infomercials ? If so when and What time ? are you shame to put...
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Anonymous
Anonymous

Based on what I have read. I was ready to Buy there Most expensive. Not Now.

ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

We would be glad to answer your questions by phone. Please give us a call at 1-877-580-7738. Thanks for your interest! ~ Elle, ThermoSpas

Product
Thermospas Hot Tubs Hot Tub
#797295
Nate Felder who owns this service works for Thermo spas. He has his son working for him as well. They did a service call visit to our home stated what was wrong then charged a lot a money for the call. They said they had to order the part. Came back and it still...
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ThermoSpas
ThermoSpas
ThermoSpas Hot Tubs Verified Representative

We appreciate your feedback and apologize for any inconvenience you may have had to endure getting your spa repaired. We do our best to stock everything needed for all repairs...

Product
Thermospas Hot Tubs Hot Tub
#760289