North Smithfield, Rhode Island

Great tub, but if something goes wrong, you're screwed. Get ready to wait five or six weeks for your service call.

We replaced our heater on 4/20/2010, and today we need another. They know it was faulty, but, no, full charge, another $200. The workers are independent contractors, know little about the corporate process, and are not much help. Last time we waited for a part to show up in the mail, but it never was delivered.

Who is on first? They want me to install a space heater in my outdoor pool so the pipes don't freeze, until they can come again to install the heater.

Review about: Thermospas Hot Tubs Hot Tub.

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