1.0
Details
Customer service
4 comments

I've was given information that would probably explaine the bad service you all may have gotten.this compnay was recnetly moved to the west coast and is in transition in making things 100% when it comes to service, customer service, parts order etc.

I purchased my thermospas back in August and i had a wonderful experience. even though my delivery was delayed my delivery person was very informative of the reason for the delay and kept me in the loop thru the whole process. i was very satisfied with that. information is key.

When my my tub finally arrived contractor was just awesome. he was very knowledgabde and explained everything in detailed on how to operate my new tub. Once i was able to hook it up and finally enjoy i didnt want to get out. My bones felt more relaxed and was able to sleep like i havent in years.

I recommend thermospas to all.Keep inmind all companys fall short of their promise but this product is just GREAT!

Review about: Thermospas Hot Tubs Hot Tub.

Reason of review: Good quality.

Had an Experience with ThermoSpas Hot Tubs?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1036977

Blah blah blah blah blah blah blah. Boy this is definitely an employee of thermospa.

Anonymous
#885259

this is true they were moved out to california. i also purchased a thermospas and absolutley love my spa. I would too recommend it to all

Anonymous
to Anonymous Los Angeles, California, United States #934871

Not true, they did not "move out to california." The company went bankrupt in 2012, and was bought by Jacuzzi.Initially all of their customer's and techs were jerked around.

Some former tech's took to servicing the customers they had come to know, because Thermospas Inc. would (1) Lie to the customer with warranties, stating that a "factory" trained technician would be sent out to their location, (2) Tell the customer that parts were in short supply and that the part had been ordered, (3) Charge the credit card on file, and tell the customer that the part had been shipped, only to have the part arrive 3-4 months after.

Be careful when dealing with Thermospas, they really lost their way and they truly screwed their own people and customers.I should know, I used to work for these folks.

Anonymous
to No more bubbles Chino, California, United States #959892

Jacuzzi did by this company and where is Jacuzzi Located?IN CALIFORNIA. If your going to write a review at least tell the truth, everything in this review is GARBAGE. I love my hotub, company sent my parts on time and had ZERO problems with my hotub had tit for 2 years.

You May Also Like

Coast Spas - Problems blamed on water issues Coast Spas "I am a certified recreational water care expert. I have a science degree and 25 years of industry experience as a hot tub dealer. When I read many..." Read more The Cover Guy -  Warranty  and poor quality The Cover Guy "I bought a cover from this company.After about 8 months of having it I noticed it started to have an intention on it .It called them and was told to..." Read more Hayward Pool Products - Pump failed after being run for three months Hayward Pool Products "I purchased a Hayward pump and filter four years ago and before I could use it a tree fell on my aboveground pool and deck. Not having the pool inured,..." Read more Factory Direct SPA Covers - FACTORY DIRECT SPA COVER Factory Direct SPA Covers "Buyer BEWARE!!! Had their spa cover for 9 months when the vinyl faded and the foam inside started degrading causing slumping. Owner blames it all on your abuse of their..." Read more Reroof America - Disgusted with their workmanship Reroof America "Reroof America put on a new roof in August 2005. In 2008 when I started having leaks they told me they weren't responsible for workmanship after one year. I have..." Read more Precision Tune - They lied and put my life in danger. Precision Tune "On Thursday, September 14, 2017 .. I went to the precision tune in Wilson, NC for a routine oil change, tire rotation, and tire pressure check. I live 45 minutes..." Read more Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona - Botched Bathroom Remodel SA Painting and Remodeling Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona "On July 26, 2017 SA Painting and Remodeling LLC, Sebastian Arlegui and Jose Barahona, agreed to fix my bathroom. The bathroom is now in need of repair due to the..." Read more Lazada Philippines - Paying without the item Lazada Philippines "Yesterday I got my order its Piedras earring two in 1 upon delivery the amount I was paid off in the receipt is with the amount of the other item..." Read more